Confidential

· Gathering and Analyzing Requirements related to Enhancement/ Story.

· Coding and review findings as per the best practices of Service Now.

· Analysis of Impact, fixing defects during the Instance Upgrade, and during Testing Phases.

· Troubleshooting Incidents, fixing Defects and Handling Service Requests.

· Onsite - offshore communication and Team co-ordination.

· Providing Functional and Technical Documentations on different Processes and bug fixes.

· Moving required customizations to different instances, using Update Sets.

· Good Insight on Incident, Problem, Knowledge, Change Management, Survey and Service portal.

· Experience on Client Side and Server Side Scripting and below elements.

ü Client Scripts, UI Policies.

ü Business Rule, Script Includes, UI Actions.

ü Creating Forms and Tables, Create/Modify Fields and Dictionary, Section and Views, View Rules.

ü Workflow and Approval Activities

ü Access Control Rules

ü SLA Definitions

ü Events, Email Notifications

ü Schedule Jobs, Report Scheduling, Homepages

ü Service Catalog, Record Producers

ü Import Sets and Transform Maps

· Worked as Associate IT consultant in the team of 3 and have been part of Schneider electric project for application compatibility testing on windows 10 for a year.

· Normalization was done on 32000 applications to arrive at revised scope of the project.

· DCP agent roll-outs were done to these machines to get the applications to ACT

· We have certified around 20,000 plus applications in ACT.

· I have attended all the meetings with other associates and have attended the sessions with different teams (SQL Server team, LRP team and SCCM Team) to understand the Database (In-house data, other vendor data).

· Weekly calls with regional SPOC's were kept to certify in-house applications.

· Bi-weekly calls with Microsoft was setup for discussing technical challenges with ACT (data discrepancy and loss).