Monitors call volume and service levels to find and aggregate idle time to push activities – such as social learning, internal "must read" communications, and even daily administrative tasks – to each agent desktop, moving these activities into Active Wait Time to reduce the cost of shrinkage and improve the bottom line.

Real time integration with the Automated Call Distribution (ACD) system allows RightTime’s powerful rules-based system to find the time to prompt agents to complete the tasks on their to-do list – without affecting service levels. Delivery thresholds can be specified by service level metric, queue, and activity type. This integration ensures that the highest priority tasks are delivered during sudden drops in call volume that can’t be forecasted by traditional WFM tools. In addition, if an agent is engaged in Active Wait Time activities and call volume increases, RightTime automatically prompts the agent to return to call handling.

This project is a system for power companies to analysis there out puts. Worked on creating the charts and dashboards.

MMSis a Material Management System. That is used to manage their material.

EnvisionPlusis a Network application which makes use of DNX to send data. The project is to upgrade EnvisionPlus. The VC++ version was upgraded to VS2005, SQL Server 2000 to SQL Server 2008, Legato to EMC Autostart 5.3 and Crystal reports 8.5 to Crystal Report 11.5

This CMS is a Call center application to establish and operate Customer Management System in the cities of Jaipur and Kota comprising three independent but integrated modules viz. (1)Call center, (2) Fault Rectification system along with appropriate infrastructure for rectification of fault related to “No‑Current Complaint” and (3) Consumers Service Centers” and Integration with VTS, EPABX system

TGS-VMO stands for Tekmark Global Solutions’ Vendor Management Organization. This is a customized web-based application to store job requirements, job candidates and related data.This ‘slimmed-down’ version of a vendor management program will meet basic requirements of job posting and fulfilment

This is a web application used to search and then book a hotel for the specific dates. User can check the amenities for different rooms as well hotel itself. For the payment option we have integrated the PayPal. We have also developed the native application using Angular 5.

This project is used to upload the music by composer on the Tunedge music portal and there is a process to accept the composer's music by admin.