Ø Neste Project is an oil gas refinery management project. Where all products such as Fuels, Gas, Bottle gas & Lubricants sales are handled through by this project. Apart from this Refining Manufacturing and stocking system, Refining Information Management System, Rail-ship and truck logistics and terminal management also handle by this.

Project also handle the truck transport planning. Card management and invoicing, agreements, pricing of deliveries, invoicing for Sales and Supply etc

As a team member responsible for -
1. Ticket Handling/Management
2. Issue fixing with team/ on call support
3. Application Monitoring
4. Daily/Weekly/Monthly Invoicing through application.
5. Manual Monitoring like services up down status, disk usages , Memory usages etc...
6. Prepare Knowledge Sharing Document.
7. Co-ordinate with respective teams regarding issue and it's solution
8. Participate in Problem and Change Management activities like root cause analysis of problem , prepare problem document. Send mails before and after change & problem management activity to respective team to aware them about activity and on call support .

Ø CPW is a web-based application. CPW is a huge application consist with number of modules and associated with the different- different applications like Selfcare, Billing etc.

Ø The Self-care portal accessible to CPW subscribers via internet. Selfcare portal provide the facility to customers/subscribers to register themselves and access their subscription accounts for account management and to view balance and payments.

Ø The Self-care solution is built using Tech Mahindra Svallo platform which provides a powerful customer interaction platform for cross-channel commerce.

Ø It can be used by companies of all size from small business to large enterprise, and for many different industries. It provides easy to use tool for business user to centrally manage a cross channel strategy.

Role & Responsibilities: As a Team member responsible for –

Ø Development

Ø Support/Maintenance

Ø Ticket management, Troubleshooting and resolving issues

Ø The PCS solution is designed to meet the information technology needs of multi-channel marketing companies ranging from small and midsize businesses to large enterprises. Direct Marketing companies gain efficiencies and peace of mind with PCS because they never have to worry about investing in additional hardware or services to maintain their system. PCS provides the necessary servers and manages the system, including backups, version control, and upgrades. Companies retain total control over their customer management, e-commerce, order processing and fulfillment functions, including purchasing, receiving, warehousing and accounting.

Ø PCS and its technology are designed to address these shortcomings, providing e-commerce, CRM (customer relationship management), order processing, fulfillment and accounting in one fully integrated solution.

Ø PCS' Profitability Software Suite(TM) is a unified solution that enhances a direct marketing company's bottom line, while eliminating the costs and complexities of traditional technologies. The PCS full featured SaaS (Software as a Service) on demand solution runs all aspects of a multi-channel direct marketing business. Through sales, order processing, fulfillment, accounting functionality and more, PCS empowers companies with the ability to automate and manage the full range of business information necessary to fully support their customers.

As a team member responsible for :-

Ø Applicationdevelopment, enhancement.

Ø Coordinating with the onsite/offshore team.

Ø Responsible for development and integration of the local amendments.

Ø Evaluating log files for debugging purposes.

Ø Process and quality adherence (Unit testing, Peer Code Review).

Concierge is the solution for the banking customers across various services and product offered by the bank. On the basis of fallow-on , funneling question and answer user can get the offered product.

Concierge is the combination of the different-different modules like admin console, direct channel and networking. Each module has its own functionalities.

Role & Responsibilities: As a Team member responsible for –

• Development
• Support/Maintenance
• Ticket management, Troubleshooting and resolving issues

CLICK-PSS solution provides statements for BANK OF INDIA customers across various products and services offered by the bank. The solution is being introduced to enable the Bank to generate statement information that is better presented in a customer friendly format. The solution enables sending Electronic Contract Note and Transaction statements to customer in PDF format making it read-only and password protected to ensure that only the authorized user is able to see the contents. Furthermore, the statements will be digitally signed, and same will be emailed to the customer. Once the source data processed consolidated statements are generated and broadcasted to customers.

Role & Responsibilities: As a Team member responsible for –

• Development
• Support/Maintenance
• Ticket management, Troubleshooting and resolving issues