• Coordinated the BI tool (Business Intelligence) implementation project for the Amadeus Customer Service department.
• Gathered the requirements of reports and KPIs from internal stakeholders (management level), resulting in the automation of 3 corporate dashboards in BI and the creation of 4 custom reports in MS Excel and MS SharePoint.
• Determined 15 KPIs and their calculation rules, included in the BI tool, thus improving the decision-making process for internal customers.
• Conducted several data validation tests between the BI and CRM data management tools with internal partners, thus ensuring the integrity and reliability of the information.
• Developed the documentation for the creation of reports in the BI tool and for the operation of the customized reports (7 process manuals).

• Forecasted and planned the demand and the purchasing budgets for the departments in charge (furniture, lighting, paintings and mirrors).
• Coordinated monthly meetings with the purchasing managers of each department in order to discuss sales and inventory, as well as to determine strategies for the coming months.
• Implemented commercial strategies based on inventory analysis for low turnover merchandise, resulting in a reduction of obsolete inventory by 30%.
• Improved the departments’ profitability, achieving an increase in profit margins between 2 and 4 percentage points each.

• Developed Grupo Bimbo’s weekly corporate sales chart and the global key account’s report in order to inform Corporate Management about the sales indicators and improve the decision-making process.
• Coordinated and implemented the automation of the corporate sales chart in QlikView in order to provide greater accessibility and reliability to the information.