Working as process Engineer to stream line the multiple processes. Engagement with multiple stakeholders automations engineers business head on day to day activities

• Followed up with customers for status completion and updated change request with completion date or new implementation dates for re-scheduled changes
• Communicated with the requester to understand the change and updated questionnaire
• Maintained the SLA for all the environments
• Reviewed daily change request to verify completeness of information on time
• Prepared KT document for new team members and trained them on complete processes
• Published weekly:

• For next 7 days and unclosed change, also includes the changes planned in past 7 days
• OS server patch count report for successful changes
• Report for the changes planned for the weekend during the Maintenance Window
• CAB meeting agenda with the requester, involver team & stakeholders

• Managing LDAP accounts
• Gathered Minutes of Meeting (MOM) during monthly and weekly meeting and publishing respectively
• Monitored the tasks of the Deployment Plan of Change Requests as per the approved Deployment plan and sending alerts as well as updates to various leads and senior management

Experience and Knowledge of Change management principles, methodologies and tools, strong understanding of ITIL based support process.
Infrastructure Change management activities for (i) E2E Business Impact Analysis & Clash management; (ii) CAB meetings attending & Multi-level approval process management.
Steered Project Management Operations with key focus on defining Service Level Agreements (SLA’s), Standard Operating Procedures (SOP’s) as well as interacting with prestigious clients, business partners, industry leaders, vendors & other key stakeholders
Keen analyst with excellence in gathering and understanding requirements of clients & other multiple stakeholders (at strategic and tactical levels), followed by translation into functional specifications as well as provisioning of suitable technical solutions
Possess rich experience in successful project delivery, growing business footprint and increasing customer & stakeholder satisfaction; championed delivery management disciplines and drove practices in areas of services strategy, while improving delivery capability
Proven skills in meeting new technical challenges and finding solutions to meet the customer needs; proficient in end-to-end deliveries of goals using project management tools and methodologies
Exhibited excellence in managing large teams from requirements through design, implementation & deployment

Result Areas:
Delivering all PMO & work intake processes (including MI, Reporting, Project, Acknowledgement & Allocation)
Auditing all Business Change processes, procedures and key documents
Assisting embedding of new processes within the change department
Offering support to Project Manager & Business Analysis team across multiple locations (Warsaw, Edinburgh, Dublin, and so on) in understanding governance and control requirements for change projects
Coordinate, facilitate, advise and manage cross-regional and global changes.
Act as facilitator for between the regional change managrer where necessary
Convence, chair and minute the Global CAB(Change Advisory Board)
Ensure adherence to the change Management policy both regionally and globally
Assess RFCs(Request for Changes) for completeness and validity
Ensure that Prioritization and categorization of RFCs occuer within limits define for that region or globally
Reject RFCs which lack appropriate information
Provide authorization for all RFCs to proceed (no RFC may proceed without authorization of the Change Managers/Functional Leads or his/her nominated duputy)
Manage and communicate the forward Schedule of changes (FSC)/ Change Calendar
Ensuring the RFCs have been raised for all the changes taking place
Filtering, reviewing and assessing all the changes that are raised
Determining the correct approval levels to be applied to the change
Steering changes through the review and approval process
Facilitating the risk and impact assessment process for each change
Preparing the documentation required to support the Technical Reviews and CAB meeting
Attenging technical review meetings for change related items
Publication and circulation of the post-meeting change documentation for CAB meetings
Notifiying change owners and implementaters of the approval, rejection and re-scheduling of changes
Confirming the closure and status of changes and conducting any post implementation reviews required.