Project #1:

Broadband Billing System (BBS)

Client                    : British Telecom.

Environment         : Salesforce

Role                      : Salesforce Developer

Duration                : November 2016 – February 2018

Developed an application to calculate Broadband bills for their customers. Previously, the company maintained their customer data in Clarify CRM. I was also involved in the migration process from clarify CRM to Salesforce . BBS app helped BT to calculate the customers’ bills based on their usage and rental plans with access to reports and dashboards w.r.t geographical area.

Roles & Responsibilities:

• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Worked with functional leads to transform and develop new requirements into design, implementation.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the record and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Used Data Loader, Informatica cloud connector to insert, update and bulk import & export of data from Salesforce.com SObjects.
• Worked on Salesforce Lightning Components for building customized components.

Project #2:

Broadband Agent Desktop

Client                    : British Telecom.

Environment      : Salesforce

Role                       : Salesforce Developer

Duration              : March 2018 – Present

Broadband Agent Desktop was developed only for Broadband Sales team in BT to increase and track the new customers and build workflows based on the user stories.

Roles & Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API and Web Services. Developed various custom Objects, Tabs, Components and Visual Force pages and Controllers.
• Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing. 
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Used Einstein Analytics with salesforce to perform other integrations and customizations.

The communication towers of BT are being used by other counterparts like EE, O2, Vodafone and the contract is based on the region and time period, so using Apttus CLM the whole contract management part is maintained.Added multiple agreements based on region and even contract duration is set for each contract to track them.Added dashboards for sales manager to monitor the pending/approved/failed contracts each day.Using Service Cloud , Email to case is set up so that pending/failed contracts can be actioned by sales reps.