• Work closely with product management team and feedback regional trends, any perceived gaps and assist with product roadmap and strategy
• Develops and manages relationships in strategic markets and accounts including building customer networks, especially with C-levels and MD’s
• Perform hands on design work to prove SAP HANA software capabilities to customers during the evaluation blue print and (Proof of Concept) process
• Responsible for keeping presentation material (PowerPoint, Rolling Demos, Interactive demos) looking, fresh and technically up to date
• Assist in the global sales of Business Intelligence products and projects by demonstrating the products, structuring solutions and supporting bids
• Speaking with authority to prospects and customers on varying levels, from simple questioning to complex interaction between organizations IT departments
• Creating and demonstrating high quality product demonstrations on the various OPEN Housing
• Weekly/fortnightly catch ups with existing client to answer client queries/provide tips and support
• Implement new ways of working, improve internal processes
• Provide internal sparring, help review outputs and provide a fresh perspective

Work closely with product management team and feedback regional trends, any perceived gaps and assist with product roadmap and strategy Develops and manages relationships in strategic markets and accounts including building customer networks, especially with C- levels and MDs Perform hands on design work to prove SAP HANA software capabilities to customers during the evaluation blue print and (Proof of Concept) process Responsible for keeping presentation material (PowerPoint, Rolling Demos, Interactive demos) looking, fresh and technically up to date Assist in the global sales of Business Intelligence products and projects by demonstrating the products, structuring solutions and supporting bids Speaking with authority to prospects and customers on varying levels, from simple questioning to complex interaction between organizations IT departments Creating and demonstrating high quality product demonstrations on the various OPEN Weekly/fortnightly catch ups with existing client to answer client queries/provide tips and support Implement new ways of working, improve internal processes Provide internal sparring, help review outputs and provide a fresh perspective

• Coordinating with various teams for requirement gathering & analysis, solution design, technical implementation& deployment.
• Lead technical requirement sessions (daily SCRUM call) to Identify client requirements.
• Coordination with testing team for defect management.
• Invited client in DevOps Procedural demo. Define the advantages of CD and CI module. Explained the cost for software licence and support cost.
• Implemented release management process, Migration Planning as per the deployment calendar.
• Source Control Management using Bit Bucket& GIT/Source Tree.
• Release Management and deployment automation using ANT Migration Tool and Version One board.
• Participated in SFDC configuration including Approval process, Validation rules, Assignment rules, Flows & Process Builder etc.
• Participated in building complex business logic using Triggers & Apex classes.
• Configure, customize and enhance Sales & Service Cloud functional modules.
• Developed inbound integration using SOAP with legacy booking application.
• Actively involved in internal project auditing and resource onboarding.
• leading, guiding , mentoring team members, Providing feedback ,Appraisals and scope for improvement and training .

• Worked on application maintenance & developing enhancements under Scrum Agile methodology using JIRA.
• Enhancement of functional areas of Sales & Service Cloud.
• Solution designing and implementation & understanding business implications of technical choices.
• Installed and configured DocuSign app exchange product for contract signature.
• Developed Sharing rules, Validation rules, Visual Workflow, Workflow rules are per business requirement.
• Developed Force.com Site pages to replace traditional Web-to-Lead functionality.
• Coordinating with various teams for requirement gathering & analysis, solution design, technical implementation& deployment.
• Coordination with QA team for defect management.
• Source Control Management using BitBucket & GIT/SourceTree.
• Release Management and deployment automation using ANT Migration Tool and JIRA board.
• Managing software build practice,setting up Continuous Integration (CI) and deployment of code in pre-production Orgs and Prod via Jenkins
• Integrate SoarQube with Bitbucket as a part of Automation.

• Siebel Upgrade and Windows decommission project from windows 2003 R2 to Windows 2008 R2 in typical banking complexity.
• Prepare and manage project documents such as project plan
• Includes milestone dates, resource loading sheet, issue tracker, Task tracker, and status report.
• Scheduling daily sync up with offshore team on activities to be delivered based on task tracker issued.
• Close follow up on missing items/risks if any and devising next steps.
• Participate in Status Meeting with Client Manager, PMO call with Program Manager.
• Interact with Client Manager to discuss and strategize on future scope of work, request for proposal.
• Major Milestone archived which include LDAP security complexity with Client and Vendor (Oracle) Product defect. IIS version Complexity on Siebel and OBIEE integration.
• To convince client PM, stakeholders, Client Lead, Architect team, Security Team on Security Variance to get approval is one of the major milestone achieved.
• Under exhaustive challenge and after multipledeadlocks, Complex Siebel Upgrade project was delivered to Banking client.
• Participated in Siebel to Salesforce transition RFP response on Case Management.
• Participated in Salesforce development of few user stories as POC.
• Participated in preparing High Level Design Document.
• Participated in Salesforce Configured and customized functional areas of Sales Cloud

Leading, guide and mentoring team members and Project Associates. Provide technical suggestions and providing supporting SOP. Participate in responding RFPs and new proposals. Installation and configuration of Siebel Enterprise Server (Gateway /Siebel /DB Server/SWSE) on Solaris platforms forNon- Production environments. Aadministrative jobs like Siebel Repository backup/restore, SRF compilation/deployment and environment refresh etc Day to day Siebel CRM 8.1 application maintenance activities. Troubleshooting of various functional and data related problem. Execute and monitor server jobs such as DB Extracts, EIM and Batch Assignment. Provide Support and maintenance activity for Informatica, DAC and BIP. Provide training and feedback to subordinates.

Server Builds [Gateway / Siebel / Web servers] Site minder installations and configs Component group assignment / unassignment Delivering new components as per the PAT teams request Installation and configuration of Siebel eCommunications 7.8.X / 7.8.X OBIEE10.1. Informatica 8.1 and DAC Gateway, Siebel App Server, Siebel Web Server Extension on various environments Troubleshooting the application problems related to the various Dev and Test environments. Oracle s/w (V 9i & 10G) binaries installations on the UNIX servers. Creation of the databases as per Oracle recommendations Managing Oracle patch installation, Db cloning, Export, Import, DB Upgrade. Managing the Database usage and growth Configuring the SGA based on the usage and proactive monitoring. Scheduling the database backups and restores using shell scripts and SNAP technology. Analyses and resolve the faults. If necessary, pass to other support dealer groups like TSS UNIX/DBA, backup or any other teams if the fault lies in their area. Application Monitoring installation and configuration on all environments Raise Change Requests for server administration related deployments / major changes on operations support maintained boxes and coordinate with all dealer groups on the implementation Attend implementation calls with Development Team, vendor and Architecture/ Performance Engg teams Liaise with Dev, Vendor, COE team as well as next box component teams such as Site Minder, .COM team. Raise SRs (Service requests) with Siebel and follow up to completion for product and deployment related fixes Participate in production deployments.

Oracle binary installation, env set, patching and upgrade. Configure Oracle backup, restore Process ,Monitor backup, Schedule and maintain backup and DB cron jobs. Installation and configuration of Siebel Enterprise Server (Gateway /Siebel /DB Server/SWSE) on Solaris platforms forNon- Production environments. Aadministrative jobs like Siebel Repository backup/restore, SRF compilation/deployment and environment refresh etc Day to day Siebel CRM 8.1 application maintenance activities. Troubleshooting of various functional and data related problem. Execute and monitor server jobs such as DB Extracts, EIM and Batch Assignment.

Database migration from Oracle 9i to 10g. Actively participated in resizing, Implementation, Development, and Integrating DB. Installation and configuration of Siebel Enterprise Server (Gateway /Siebel /DB Server/SWSE) on Solaris platforms forNon- Production environments. Aadministrative jobs like Siebel Repository backup/restore, SRF compilation/deployment and environment refresh etc Day to day Siebel CRM 7.7 application maintenance activities. Troubleshooting of various functional and data related problem. Execute and monitor server jobs such as DB Extracts, EIM and Batch Assignment.

Oracle binary installation, env set, patching and upgrade. Troubleshooting and ticket solving for Production env. Support all Production database servers in 24/7 env. Supporting production env and project team as an on-call DBA. Automating and scheduling admin jobs via shell scripts and batch files. Monitoring, support and scheduling cron Jobs.

Support, Testing and implementation for NOC (Network operation canter). Primary testing on LPVA, VOIP and DSLAM on SOHO, T1, T2 and Leased product Testing and Trouble shooting on L1, L2 and L3. Maintaining network devices LAN, DSL& Pots. Analysing the LAN condition from DSLAM to Backhaul. Resetting and reprovisioning the loop Updating outage information. Testing loop condition on shared, dedicated, business loop and SOHO. Resetting the splitter through Diamond craft. Scheduling Field service tech (FST) for MPOE and COLO meet by analyzing their skill set on the type of DSLAM they work on generating daily report for the number meet being scheduled or rejected. Updating the same to the management and the client. Providing resolution on 2nd and 3rd Level Ticket escalation for clients and internal helpdesk. Ensuring proper resolution has been provided to the ticket within SLA (MTTR). Maintaining client SLA and Metrics.