About Me

• 15+ years of CRM experience in Salesforce and Siebel CRM platform.
• 6+ years of experience in Project Management, leading, guiding and mentoring team members.
• 2.5+ years of experience in DevOps Consulting including pre-sa...and mentoring team members.
• 2.5+ years of experience in DevOps Consulting including pre-sales,product demo, Performance Indicator -KPI’s, Implementing and delivery as a part of DevOps CoE.
• 4.5+ years of Salesforce experience in design, development & implementation.
• Experience in implementing the process from project initiation, scope, resource planning, agile development, change management through till Production release.
• Implemented projects on agile methodology using JIRA/VersionOne/Agile Accelerator for Salesforce implementation and development projects delivery.
• Responsible for risk management, issue management, status reporting, project kickoffs and reporting to the senior team management and also to Client.
• Lead technical requirement sessions (daily SCRUM call) to Identify client requirements.
• Participated in responding RFP’s,RFQ’s and experience in designing new proposals.
• Involved in requirement gathering, analyzing, development of various functionality using configuration and customization for CRM application as per Client application requirement.
• Implementation of field service, service cloud and sales cloud modules.
• Experience in SFDC configuration including Approval process, Validation rules, Assignment rules, Flows & Process Builder.
• Experience in SFDC configuration & customization, Apex Programming & Visualforce Pages.
• Specialized in Build and Release Engineering, Experience in implementing DevOps Process for muliti-vendor project release.
• Active member of DevOps (CoE) group supporting in implementation, Release Management Process, migration planning as a DevOps SME for multiple projects simultaneously.
• Experience in managing software build practice,setting up Continuous Integration (CI) and deployment of code in pre-production Orgs.
• Implementing Design Document, Architecture Diagram, Deployment Document, Change Log, Training Document, Risk Log, Defect Log and Business Blue Print.
• Experience in providing project Demo to Clients/Customer and Product Training to End Users
• Configuration, Integration, implementation and set up the Siebel Environments.
• Involved in Siebel application Production support activity like system monitoring, Performance tuning, system administration, user administration, code migration, debugging, issue fix for mission critical application.
• Participated in testing includes integration testing, Performance testing, Load Testing and Manual testing. Defects logging and providing remedy. Solving user queries and providing resolution.