Experienced IT Project Manager with a proven track record in the IT, Operations, Banking, Healthcare, IT Infrastructure and Transportation industries. Skilled in MS Word, Advanced Excel, Power Point, Agile Scrum, Waterfall, SAFe, Financial Management, Office 365, SharePoint, JIRA, Confluence, MS Project, SDLC, Software Project Management, ITIL, IT Management, Requirements Gathering, Requirements Analysis, Business Analysis, Resource Management, Business Process Improvement, Standards Tools, and Techniques. Expertise in project planning, risk management, and stakeholder engagement, ensuring on-time and within-budget project completion. Strong experience in leading teams of up to 10 members in complex IT projects, utilizing both Agile and Waterfall methodologies. Effective communication skills facilitate coordination with clients and colleagues for successful deliverables. Managed a $20M CMS deployment, achieving 15% cost savings and early completion. Certified PMP, Scrum Master, and SAFe Agilist.

Responsibilities:
•Managed the end-to-end delivery of IT projects, including initiating, planning, executing, monitoring, and controlling and closing within scope, time, and budget constraints.
•Developed project charters, project plans, RAID logs, and post-go-live support plans to ensure project success.
•Conducted regular Steering Committee meetings and prepared status reports to senior management on project status, risks, and issues.
•Managed resource capacity and availability maintained individual project status within the overall program plan, and ensured the program plan was kept current.
•Utilized agile methodologies, such as Scrum and Kanban, to manage projects, foster collaboration, and promote continuous improvement.

•Working on the daily cases and coordinating with Support Engineering Managers, Team Members as well as SMEs for smoothly handling of the customer and providing troubleshooting steps for MS Office 365 core support. •Worked as Support Engineer on the Microsoft Office Core project and provided solutions about the network issues, technical issues on MS Word and Excel as well as MS SharePoint.

• Managed monthly Financial Forecasts, Actuals and Variance reports with the help of Project Management Tools and Techniques.
• Involved into planning, mitigating risks, implementing agile practices, resolving the project issues, supplying reports to stakeholders.