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I am a seasoned Operations and Functional Specialist, go-getter, and communicator. Over the course of my career, I have developed a passion for improving processes, managing business efficiency through metrics, and leading succes...
Sr Process Executive
Analysts (Non programmer role)
>Worked on daily sustaining Operations Readiness daily tasks.
>Multiple cleanup project completed whenever a product version upgraded with additional features.
> Licensing keys generated and supported the Product Teams by updating the licensing attributes in the system.
>Always maintained high quality for assigned tasks.
> No customer escalations received.
> Maintained good team bonding and participated in all the team bonding activities.
> Subject Matter Expert on NPI Operations, Product Release Management or Operations Readiness.
>Created Enterprise and Consumer SKUs and attribute updates for security products.
>Worked on sustaining activities post product release as per the standard operations procedures.
>Allocation ofdaily tasks to team members on different areas and assisted subordinates on the floor.
> Closely worked with manager in preparing the reports and dashboards in order to present them to client on Weekly and Monthly basis.
> Actively participated in client meetings and process enhancements internally.
>Implemented buddy-systemand peer reviewing daily transaction audits and reporting.
> Identify and implement the process improvement ideas with approvals.
> Worked on cleanup/migration projects when application changed, or new system implemented. >Initiate calls with client as per the need to fix knowledge gaps within the process.
Project Manager (Team Lead)
> Handled a team of 12Associates and Senior Associates for NPI Operations (Operational Readiness)
> Ensure SLAs are met on daily tasks and maintained good TAT for team.
>Always met 98.6% quality targets for self and team and ensured 100% timely delivery of the tasks.
> Identified Process Improvement areas and implemented Best Practices observed from cross functional team/engagements.
> Conducted monthly One on One meetings for the team and documented performance against the set targets.
> Identified the training needs for Associates and Senior Associates and facilitated both Technical and Behavioral skill trainings conducted within the Organization.
> Regular goal setting for direct reports andconducted regular Performance Appraisals once in every six months.
>Work with IT departments in getting applications access to team.
>Conduct Team Huddles to update process updates and upcoming activities.
> Six Sigma Yellow Belt Certified and Assistant Manager for Operations Readiness and Order
Management teams on Enterprise Security Products.
> Travelled USA and actively participated in UAT during Symantec and VERITAS separation activities, to ensure the smooth application implementation Oracle R12.
> Maintained risk register and enable the smooth Operations and implemented risk mitigations plans in coordination with support functions.
> Highly capable innovation and facilitating solutions-driven team collaboration.
> Formulating operational goals and developing business plans for the achievement of these goals.
> Generating reports and present them top management and clients to ensure Operations Excellence.
> Recognized for handling large teams of 55 FTEs across three varied teams (NPI Operations, Order Management & Data Management) with assistance of 2 Team Leads and 3 Team Coordinators.
> Monitoring the SLAs and KPIs for the process, streamlining overall functioning of processes.
> Identified improvement areas and implemented adequate measures to maximize customer satisfaction level.
> Suggesting alternatives to improve & enhance the service standards and reviewing the systems to further improve quality.
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Sr Release Management Specialist
Project Manager (Team Lead)
> Plan, schedule and host regular triage meetings with cross functional teams in different time zones
>Partnered effectively with a variety of cross-functional teams including Product Management, Sales, Finance, Engineering, IT, GTM Operations, Pricing Strategy to tackle complex problems in different areas of the business.
> Conducting Release Readiness reviews, milestone reviews, and business Go/No-Go reviews.
>Update Descriptive Flexfields (DFF) with right product attributes like Model, Platform, Support type, User Bands, Discounts, Brand, EOL, etc.
> Performing Weekly Release Reporting and conducting Release Readiness and Milestone Reviews.
> Maintaining a release repository and manage key information such as build and release procedures, dependencies.
> Ensure timely release of the software by configuring various product types and sub-types, Revenue, Sales and COGs account details for accurate revenue distribution.
> Organize the User Acceptance tests, fix issues raised, sendchannel notifications and release product.
> Gained sound knowledge on Product Catalog and Features configuration in all environments (PROD, UAT, QTRUAT & STAGE) for ZUORA releases.
> Known for building dashboards and tracking metrics of releases in JIRA and Confluence. > Maintain release repository of the documents and publish contacts.
SkillsOracle Agile Oracle Salesforce Zuora
ToolsOracle 11g salesforce.com