Headed a team to initiate, plan, execute and close a major network transformation project for 35+ location across multple countries from budget planning, running the project, reporting to client senior manegers and handover and close the project to business team.

Location Manager - Apr 2012 to Dec 2019

Headed a Global Network Transformation project for UK Health and Hygiene major

• Driven a Network merger project for major acquisition between UK Health giant and US Nutrition giant.
• Identified the sites which requires network level changes for EOL Devices
• Devised a plan for change and executed the same with allied technical and project manager’s team.
• Finalized the technical and project Implementation plan after multiple reviews with customer to decide on scope, financials (9M GBP) and execution plans.
• Brainstorming and coaching the technical Implementation plan.
• Overseeing projects for project support, monitoring project deliverables and performance.
  Identified the risks and issues on the project plan and execution
• Developed mitigation plans and updated risk and issue log register.
• Executed the project and reporting the project status metric to all stakeholders and client.
• Driven the handover support to deployed infrastructure components in the customer environment and ensure its seamless adoption.
• Mentored the team and regular resource planning for resource availability to avoid project delays and identify and fill resources gaps and participates in recruitment activities in order to engage the team and meet unit and project manpower requirements.
• Handing over of the infrastructure to the BAU team with client project completion signoff

• Lead - Service Delivery Management for Major US Oil field Services Company

• Managed technical tracks for Network, Security, Voice, Cloud, Monitoring Tools, Customer Connectivity and Contact center
• Driven technical team for network management and automation projects for networks using Python.
• Global Palo Alto firewall global image upgrade project.
• Driven major breakdown on voice networks.
• Interacted with Client Technical track managers of critical escalations updating the delivery metrics status periodically.
• Worked on major escalated issue for CSAT scores and presented and reviewed with customer on the updates and closure

• Service Delivery - IT Service Support and Operations – for 5K+ Users Development Center
  

• Strategy planning and action items execution
• Daily & Periodic monitoring of Infrastructure metrics
• Request/Incident/problem/change SLA targets (98%), Asset compliance (95%) and 99% for LAN & WAN uptime.
• Planned and executed Data center revamp projects.
• Migrating all critical Project team servers to centralized servers as per company & Clients policies.
• Organized and ran the Data center server and SAN upgrade projects.
• Presented the IT Infrastructure scope and activities happened to major new client visits.
• Exhibited IT Infra existing client project audits for their policy and MSA compliance.
• Worked in surveillance audits for Process and data center standards. Driven the team to achieve compliance.

• Administered a clustered MS-Exchange Environment, File Servers and Terminal Servers, Proxy Servers and vendor perspective allied services, SCCM and Antivirus management.
• Taken part in Implementing and all process involved in ISO 27001 from scratch to certification and subsequent surveillance audits.
• Installed and Implemented Manufacturing based Applications for production support and Design and Development.
• Devised and charted Backup strategies and Recovery and fallback plans for Critical Servers, file & data backups. Planning Adherence to BCP policies, time-to-time amendment to the plans.

• Was absorbed to roles of HP from Contract roles with Job role as Delivery Lead (Network) with scope to manage Data center, manufacturing plant, branch and regional office network across country with additional scope to manage Implementation of network Projects.
• Managed a team in BS15000 and then upgraded to ISO27001 certified Data center which run host of services for client on various hardware and high-end servers for maintaining availability, confidentiality and Integrity of services.
• Co-ordinated with Client’s Senior Service Vertical Managers for all issues and New Initiations.
• Planned and executed Data center core network switch upgrade from Cisco 4500 Series switch to Cisco 6509 Series switch with stipulated country wide network downtime.
• Upgraded all access switches (200+) IOS image across campus with less disruption to business.
• Designed, Implemented Multi Cluster Firewalls and Multiple Entry Point VPN gateways with High availability Management servers for the VPN clients to connect from Internet.
• Administered, Installed and Managed Monitoring Tools for LAN, WAN and Server utilizations and uptime monitoring.
• Initiating and participate in technical teleconferences, vendor discussions & co-ordination, initiation of technical issue meetings and period second level management meetings.