JPMorgan's Pay ConnexionSM is a flexible consumer payments solution that efficiently collects revenue electronically using a Web site, an interactive voice response IVR system and call center representatives. Payers at your Web site click a "pay now" button and are transferred to a secure payment site. The site maintains your company's Web site look and feel. Customers can make online payments via credit card, debit card or electronic check. Or consumers can call Pay Connexion's automated IVR system or a call center to pay by telephone.

Payers can create, edit and cancel payments information in real-time, schedule payments up to 365 calendar days in advance and set up recurring payments through retail lockbox, the Internet and call center. Payers can store multiple account and payment information online for use in subsequent payments to avoid repetitive data keying. Users can manage their account online to edit their login password, update registration information, edit pending payments and view payment history for payments made across all channels.

Billers can access an administrative Web site to view payer information, transaction information, payment servicing functions and reporting. Reports integrate all activity from Web, IVR and call center interfaces and include daily and monthly transaction summary details and exception reports.

JPMC had implemented Client Service Exchange – CSX to provide quality service to customers of the Treasury and Security Services (T&SS) department. CSX was designed to achieve insight into client enquiries across many different dimensions such as client, by product type. It also aimed at providing a consistent service experience to customers across Line of Business and there by improve customer satisfaction. This application is to be used by 4000 Customer Service Officers located in North America, Europe and Asia Pacific to support around a million customer enquiries on a day to day basis and track them. The backbone of this application is three major interfaces that feed Customer, Product and Worker data on a daily basis. Being the single source for Customer Inquiries, this application is critical for JPMC’s Treasury and Security Services division. Cognizant was entrusted the responsibility of maintaining this system and also to rollout the application to the more number of users.

Dolphin is a J2EE application which maintains the claims against the debtors and initiates the judicial procedure for the recovery of dues. Courts in Germany help in recovering the dues from the debtors by issuing judicial notices in different stages. Normally, banks and collection agencies use this product.

CLIENT DESCRIPTION:

Deutsche Leasing AG (DL) provides a comprehensive range of leasing services and insurance packages for information and communications technology assets, vehicles, machinery and medical & industrial equipment, etc on behalf of thousands of business customers throughout Europe. Bad Homburger Inkasso is an Inkasso enterprise whose main task is processing of claims in pre-judicial and out-of-court procedures, thus ensuring better recovery through initialization of out-of-court and legal steps.

A team of eight was working in developing a mini ERP Product for companies, which maintain and deploy machines. The invoices for the different customers, for the various machines are generated automatically. All that the company has to do is just approve the invoices to be sent to the Customers. The Master data captured are the Party details, Contract parameters using which the invoices will be generated, the machines attached to a particular contract, etc.

The expense vouchers are also generated automatically. A Financial accounting system to generate Profit & Loss, Balance Sheet, various Ledgers, etc is also being developed.

School Administration Software is a product that can run in any School Intranet. It can be used in Institution's Intranet where only Administrators & other staff can access the application. Office, Master, Management, Staff and Accounts are the different packages of this product.

The product was designed generically for the administration of any school. Each module was integrated to the Management module. This product was used to coordinate the work of staff with the management

REGER is the next new release currently under development with lot of added functionality and with SCS (Supplier Chain Solutions) and FOS (Front Office Solution). It is expected to earn revenue of 120 billion dollar for Baan.

Catalyst 1.0 is a collection of automated Business Process pertaining to the Purchase Module. The Coverage of this Business Process is quite exhaustive and includes integration to other modules like Pricing, Sales, Project Requirements, Shop Floor Control, Inventory Handling and Accounts Payables.

The important point to be noted is it is first of its kind in an ERP system, and hence the name Catalyst. These automated Business Processes can be run to help in the validation of a process after enhancing the software. This would be a very effective tool in monitoring the stability of a system.