• As a Scrum Master, instrumental in setting up agile process and ensuring the team understands and follows the process diligently.

• Organize and facilitate Backlog Grooming, Sprint Planning, Daily Scrum, Sprint Review and Retrospective.

• Communicated the impediments to appropriate stakeholders and leadership through Scrum of Scrums.

• Tracked burndowns/burnups throughout the iteration.

• Facilitate and gathered the backlog estimate from the team.

• Coordinate and facilitated conversation with stakeholders.

• Work closely with Product Owner in terms of gathering the requirements and convert them into User Stories.

• Prepare BRD, FRS, workflows, training materials and user guidelines.

• Perform functional testing for each Sprint Goal.

• Work with stakeholders/Product Owners to prioritize the requirements for Sprint.

• Collaborate with the Product Owner to understand the business priorities for upcoming Sprints in Sprint Planning.

• Facilitate Daily Scrum (Stand Up).

• Assist in removing impediments faced by the Scrum Team.

• Facilitated Product Backlog Refinement (grooming) discussion with Product Owners.

• Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.

• Conduct various testing including functional, regression, user acceptance, integration, and performance to verify the client’s needs are met.

• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.

• Engage client to gather Report requirements/business rules and ensure alignment with development teams.

• Prepare FRS, Data Dictionary, training manuals/videos.

• Create various views (pie charts, bar charts, stacked bar charts, etc.) required in the Dashboards/Reports.

• Worked on SQL, MS Excel to churn data for feeding into Power BI.

• Data Validation by comparison with reports in Salesforce tool.

• Incident Management using ServiceNow tool.

• Gather, understand, and analyze the Business requirements and translate it into Functional IT Requirements.

• Single handedly prepared Test Plan, Use Case Scenarios, Test Data.

• Perform various testing (functional, system, regression, database, integration, etc.)

• Work closely with Dev team to get the bug fixes.

• Providing technical support on functional areas to end customer via email/phone/chat.

• Attending the regular Weekly client call with onsite team, discuss, analyze new Change Requests.