In telecommunications, IVR allows customers to interact with a company’s host system via a
telephone keypad or by speech recognition, after which they can service their own inquiries by following
the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further
direct users on how to proceed. IVR applications can be used to control almost any function where the
interface can be broken down into a series of simple interactions. IVR systems deployed in the network
are sized to handle large call volumes.

In telecommunications, IVR allows customers to interact with a companys host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.

In telecommunications, IVR allows customers to interact with a companys host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.