About Me

xperience

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  Business Readiness Manager

  Company Name

  Globe Telecom

  Dates EmployedMar 2019 – Sep 2019

  Employment Duration7 mos

  Change Manager and Service Transition Special...�� Sep 2019

  Employment Duration7 mos

  Change Manager and Service Transition Specialist

   

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  Quality Assurance Manager

  Company Name

  Ezoic

  Dates EmployedJan 2017 – Jun 2019

  Employment Duration2 yrs 6 mos

  Ensures quality of websites within specific metrics and criteria.
  Performs audits on website content and behavior.

   

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  Company NameFIS

  Total Duration11 mos

  • TitleBusiness Intelligence Tools (SSRS) Lead

    Dates EmployedNov 2018 – Jan 2019

    Employment Duration3 mos

    - Intermediate skills/experience with Microsoft Report Builder (SSRS)
    - Main contact for all reports for Service Management team.

     

  • TitleCritical Incident Management Lead

    Dates EmployedOct 2018 – Jan 2019

    Employment Duration4 mos

    - Manages the overall design of the critical incident management process for FIS Employee Support.
    - Organizes critical incident training and drills to ensure operations is aligned with enterprise processes.

     

  • TitleChange Management Lead

    Dates EmployedSep 2018 – Jan 2019

    Employment Duration5 mos

    LocationMakati

    - Manages workstation changes, pre- and post-implementation review
    - Designs the workstation change management process.
    - Governs the CAB and approval process.
    - Facilitates continuous improvement for change management.

     

  • TitleService Level Management Lead

    Dates EmployedMar 2018 – Jan 2019

    Employment Duration11 mos

    - Manages the design of service level management for FIS Employee Support.
    - Keeps track of the service improvement plans.
    - Drives and engages the operations team to meet service levels every month.
    - Formulates designs, templates and process improvements to accommodate oper... See more

     

  • TitleQuality Auditor

    Dates EmployedMar 2018 – Jan 2019

    Employment Duration11 mos

    Performs quality audits for Employee Support, which includes chats, offline and voice tickets.
    Analyzes returned tickets to ensure FTR and service levels are met.

     

  • TitleWorkforce Management

    Dates EmployedMar 2018 – Jun 2018

    Employment Duration4 mos

    - Performed workforce management tasks.
    - Assessed and analyzed scheduling, calls and tickets behavior.
    - Proposed workforce management guide for Employee Support.

     

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  Company NameDXC Technology

  Total Duration1 yr 4 mos

  • TitleProject Deployment Manager

    Dates EmployedJan 2018 – Mar 2018

    Employment Duration3 mos

    LocationQuezon City, Philippines

    Project deployment manager responsible for ensuring successful application implementation.
    Keeps track of all the documents and records in preparation for cutover.
    Facilitates conversations with project managers and stakeholders in the plan and design process.... See more

     

  • TitleService Level Manager

    Dates EmployedDec 2016 – Jan 2018

    Employment Duration1 yr 2 mos

    Responsible for integrity and quality of the Service Level Management process.
    Negotiates service level agreements and ensures they are met.
    Designs metrics and provide reports for improvement of service level management.
    Responsible for ensuring that all Operational Level Agreements and Underpinning C... See more

     

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  Company NameHewlett Packard Enterprise

  Total Duration3 yrs

  • TitleRelease Manager, Lead

    Dates EmployedJul 2016 – Jan 2018

    Employment Duration1 yr 7 mos

    - Streamlines release and deployment management process.
    - Plan, schedule and control movement of releases to test and live environments.
    - Ensure integrity of live environment is secured in robust and stable condition and correct components are released.... See more

     

  • TitleChange and Release Management

    Dates EmployedJul 2016 – Jan 2018

    Employment Duration1 yr 7 mos

    - Part of the change and release management team that ensures service transition, changes and releases are implemented successfully in production.
    - Aligns change management process to developers and functional teams.

     

  • TitleData Quality Analyst

    Dates EmployedFeb 2015 – Jul 2016

    Employment Duration1 yr 6 mos

    LocationTaguig City, Philippines

    Business Intelligence Data Quality & Operations Specialist (Feb 2015 – November 2015)
     Responsible for information system operations and data quality checks for shipments reports.
    ... See more

     

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  Company NameHP

  Total Duration3 yrs 2 mos

  • TitleApplication Subject Matter Expert

    Dates EmployedNov 2014 – Jul 2016

    Employment Duration1 yr 9 mos

    Application Subject Matter Expert (SME)
     Spearhead application operational and data quality improvements.
     Keeps track of metrics and coordinate with service level manager.
     Handled critical business applications such as Business Pulse, SODE and Axon.

     

  • TitleBusiness Intelligence Specialist

    Dates EmployedJun 2013 – Jul 2016

    Employment Duration3 yrs 2 mos

    - Managed application SAP BO reports, crystal reports and SSRS.
    - Troubleshoots and supports SAP reports.

     

  • TitleApplication Support Specialist - Data Engineering

    Dates EmployedJul 2013 – Feb 2015

    Employment Duration1 yr 8 mos

    LocationTaguig City, Philippines

    Data Engineering Technology Consultant (July 2013 – February 2015)
     Ensure timely and complete data input to information systems triggering application services for smooth shipments report processing.

     

  • TitleQuality Assurance Tester

    Dates EmployedAug 2013 – Jan 2014

    Employment Duration6 mos

    - Application Tester for Oracle database upgrade
    - TRUE 11 project scored a perfect SOBR score.