Resolve the user query and raise ticket on behave of user and assign to different team within the SLA.
•    Tracking the tickets and issues through ticketing tool and email and resolve them as per the SLA
•    Prepare and provide the ticket status in every shift.
•    Changing the ticket priority and redirect to other team as per the KB document.
 

To understand the customer booking behavior, how much do they spend on each visit, how frequent they visiting, channel of ticket booking and booking partners participation to effectively design a campaign for customers based on their behavior.