Niraj K.

Niraj K.

Having around 4 years of IT experience in UNIX, Oracle.

Bengaluru , India

Experience: 4 Years

Niraj

Bengaluru , India

Having around 4 years of IT experience in UNIX, Oracle.

9341.92 USD / Year

  • Notice Period: 30 Days

4 Years

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About Me

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Portfolio Projects

Customer Dashboard_Loan Booking

Company

Customer Dashboard_Loan Booking

Role

Analysts (Non programmer role)

Description

Resolve the user query and raise ticket on behave of user and assign to different team within the SLA.
•    Tracking the tickets and issues through ticketing tool and email and resolve them as per the SLA
•    Prepare and provide the ticket status in every shift.
•    Changing the ticket priority and redirect to other team as per the KB document.
 

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Customer Dashboard – Booking Behavior

Company

Customer Dashboard – Booking Behavior

Role

Analysts (Non programmer role)

Description

To understand the customer booking behavior, how much do they spend on each visit, how frequent they visiting, channel of ticket booking and booking partners participation to effectively design a campaign for customers based on their behavior.

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