Skills
Database
Operating System
Development Tools
Others
Portfolio Projects
Company
Customer Dashboard_Loan Booking
Role
Analysts (Non programmer role)
Description
Resolve the user query and raise ticket on behave of user and assign to different team within the SLA.
• Tracking the tickets and issues through ticketing tool and email and resolve them as per the SLA
• Prepare and provide the ticket status in every shift.
• Changing the ticket priority and redirect to other team as per the KB document.
Skills
SQL MySQL WorkbenchCompany
Customer Dashboard – Booking Behavior
Role
Analysts (Non programmer role)