Phani S.

Phani S.

Experienced Project Manager with Agile, Waterfall and ITSM Skills

, India

Experience: 14 Years

Phani

Experienced Project Manager with Agile, Waterfall and ITSM Skills

78651.5 USD / Year

  • Immediate: Available

14 Years

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About Me

Experienced and Enthusiastic Worker with feet on the ground approach to work. I leverage my Experience to manage all activities in a project life-cycle (initiation planning, executing / controlling, and closing). I also review client requirements...

 

 

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Portfolio Projects

Migration of ITSM Toolset from Manage Engine's SD Plus to Service Now

Each field’s data mapping was verified, in line with the out of box ITIL process

Company

Migration of ITSM Toolset from Manage Engine's SD Plus to Service Now

Role

Project Manager (Team Lead)

Contribute

Defined Scope and Schedule, Worked with team to map existing data and Workflows in the new tool, Managed each project gate and helped transition manager in establishing operational support.

Description

Defined Scope and Schedule, Worked with team to map existing data and Workflows in the new tool,  Managed each project gate and helped transition manager in establishing operational support.

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Tools

Github

Transition of IT Business Services and Support of Finance and Billing systems

Transition of IT Business Services and Support of Finance and Billing systems

Company

Transition of IT Business Services and Support of Finance and Billing systems

Role

Project Manager (Team Lead)

Contribute

Designed a framework for effectively leading the transformation, conducted change management training, designed and managed communications, targeting different hierarchical levels

Description

   Transition of IT Business Services and Support of Finance and Billing systems, to a vendor. As part of this effort, designed a framework for effectively leading the transformation, conducted change management training, designed and managed communications, targeting different hierarchical levels, defining SLAs , deciding Operational KPI targets .

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Integrating Siebel CRM with Service Manager

Company

Integrating Siebel CRM with Service Manager

Role

Product Manager

Contribute

Managed the product backlog, prioritized requirements and managed the project lifecycle to successfully setup a bi directional API from Siebel CRM to Service Manager.

Description

Managed the product backlog, prioritized requirements and managed the project lifecycle to  successfully setup a bi directional API from Siebel CRM to Service Manager.  

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Reducing Unresolved issue Backlog

Company

Reducing Unresolved issue Backlog

Role

Product Manager

Contribute

Worked on a project to drive down unresolved cases and case hits by streamlining the process by auditing the case logs and interactions, besides assisting home users in networking and troubleshooting

Description

Worked on a project to drive down unresolved cases and case hits by streamlining the process by auditing the case logs and interactions, besides assisting home users in networking and troubleshooting to find the root cause of various issues and suggesting solutions to fix the issues.

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Tools

TFS