About Me
Experienced and Enthusiastic Worker with feet on the ground approach to work. I leverage my Experience to manage all activities in a project life-cycle (initiation planning, executing / controlling, and closing). I also review client requirements...
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Skills
Software Engineering
Software Testing
Data & Analytics
Development Tools
Positions
Portfolio Projects
Company
Migration of ITSM Toolset from Manage Engine's SD Plus to Service Now
Role
Project Manager (Team Lead)
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Defined Scope and Schedule, Worked with team to map existing data and Workflows in the new tool, Managed each project gate and helped transition manager in establishing operational support.
Description
Defined Scope and Schedule, Worked with team to map existing data and Workflows in the new tool, Managed each project gate and helped transition manager in establishing operational support.
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GithubCompany
Transition of IT Business Services and Support of Finance and Billing systems
Role
Project Manager (Team Lead)
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Designed a framework for effectively leading the transformation, conducted change management training, designed and managed communications, targeting different hierarchical levels
Description
Transition of IT Business Services and Support of Finance and Billing systems, to a vendor. As part of this effort, designed a framework for effectively leading the transformation, conducted change management training, designed and managed communications, targeting different hierarchical levels, defining SLAs , deciding Operational KPI targets .
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Integrating Siebel CRM with Service Manager
Role
Product Manager
Contribute
Managed the product backlog, prioritized requirements and managed the project lifecycle to successfully setup a bi directional API from Siebel CRM to Service Manager.
Description
Managed the product backlog, prioritized requirements and managed the project lifecycle to successfully setup a bi directional API from Siebel CRM to Service Manager.
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Agile HP QTP Testing JIRA PowerPoint TFSCompany
Reducing Unresolved issue Backlog
Role
Product Manager
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Worked on a project to drive down unresolved cases and case hits by streamlining the process by auditing the case logs and interactions, besides assisting home users in networking and troubleshooting
Description
Worked on a project to drive down unresolved cases and case hits by streamlining the process by auditing the case logs and interactions, besides assisting home users in networking and troubleshooting to find the root cause of various issues and suggesting solutions to fix the issues.
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TFS