Defined Scope and Schedule, Worked with team to map existing data and Workflows in the new tool,  Managed each project gate and helped transition manager in establishing operational support.

   Transition of IT Business Services and Support of Finance and Billing systems, to a vendor. As part of this effort, designed a framework for effectively leading the transformation, conducted change management training, designed and managed communications, targeting different hierarchical levels, defining SLAs , deciding Operational KPI targets .

Managed the product backlog, prioritized requirements and managed the project lifecycle to  successfully setup a bi directional API from Siebel CRM to Service Manager.  

Worked on a project to drive down unresolved cases and case hits by streamlining the process by auditing the case logs and interactions, besides assisting home users in networking and troubleshooting to find the root cause of various issues and suggesting solutions to fix the issues.