Project Management of products SPEI and SPID, budgets, 
analysis and prioritization, KPIs, Bank of México normative, 
projects decision making, definitions of needs, front of the bank 
with ABM and Bank of México, monitoring projects (time and 
costs), project management with México, Canada and Chile. 
Budget Management for the team, team coordination with other 
internal and external areas, coordination with other banks for 
projects SPEI and SPID, Team management for development as 
Product Owner with Jira.

Analysis for migration of CitiBanamex accounting operational 
processes of own information as for third parties CNBV, Condusef, 
BMV, Banco de México, Etc. Validation of accounting figures of 
different areas such as Clarifications, Fraud, Customer Service, 
MIS, etc. Process of reengineering of operational processes of the 
Clarifications area for improvement in internal response times and 
client view, of accounting figures. Team manegement of internal 
and external resources, budget, project times of development and 
implementation and dayli follow up.

Analysis of operational processes to improve results in the Contact

Center area. Analysis of operating times, metrics of results, team

management for implementation of improvements, coordination of

areas and their corresponding estimation of times. Risk analysis,

results and response times for the area of Credit Card Marketing

and personal loans within the Contact Center. Team management

of bussiness, operational and technical resources, budget, project

times of development and implementation, presentationts with

regional and global directors

Flow analysis and design of the new auto loan origination tool, 
design team coordination and development of the tool according 
to the metrics and directives of the business area. Credit risk 
analysis, placement of offers, operational response metrics. 
Estimation of internal and external development times to BBVA.
Team management of operational and technical resources, 
project times of development and implementation