• Managed projects to support business objectives while updating or upgrading platforms and services. Started migration to Agile and Kanban methodologies assuming Scrum Master and Product Owner roles and the use of Jira for project tracking. Projects included nationwide architectures with over 300 buildings, 4 corporates and 30,000 end points.

Developed a business plan for migrating from premises and operating in the cloud analyzing the three main cloud providers. Included recommendations based on architectures, connectivity, security, and costs involved. The research was conducted working directly with the cloud provider and one of their main partners.

Lead projects to build new business services in the cloud as well as migrating existing platforms making strong emphasis on scale, flexibility, and technical benefits of using the cloud.

Implemented standards and processes to increase network uptime and reduce problems or resolution times, elevating customer satisfaction to meet SLAs and KPIs established (above 95%).

Implement and deliver Telecommunications and IT services to increase in store (5%) and online (Y-Y 30%) sales. Omnichannel and Digital Transformation strategies.

New technology evaluations, based on business and operations requirements, looking for cost effective solutions. RFP, Vendor and Contract management.

Develop and sold a digital platform for electronic manifest submission to US Customs. Meet sales target from the first year with an average 30% increase Y-Y. Implemented direct and channel sales strategies.

Leader for Government/Private teams for the Mexican Single Electronic Window and Electronic Certificate of Origin projects.

Customized Single Electronic Window for the Mexican market, including electronic document generation and services like Warehouse Management Systems and Transport Management Systems.