JYOTHY M.

JYOTHY M.

Project Manager

Trivandrum , India

Experience: 15 Years

JYOTHY

Trivandrum , India

Project Manager

29360.3 USD / Year

  • Notice Period: Days

15 Years

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About Me

Successful IT professional (Certified Scrum Master), with experience in Oracle, PL/SQL, SQLServer, Mainframe and Logic Modeling. Project Manager having:15 + years experience in complete life cycle of Software Development, which includeanalyzing reque...

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Portfolio Projects

Description

  • Production Support Manager to kick start a 24/6 support team.
  • Could bring a project which was in escalation mode to a smooth-running production support project.
  • Visited customer location in Los Angeles, and as a result could bring in additional position, and reduction in support hours.
  • Added new project PAM (Accounting System) Support, along with the current project
  • Brought in 2 new projects from customer which was with customer development team onsite.
  • Successfully completed the Azure Migration Project for customer for ~750 jobs in short duration.
  • Was involved from the sourcing phase – identifying suitable candidates, and allocating to project
  • Interaction with the customer on daily basis, to discuss the improvement areas and growth strategy.
  • Managing transition between onsite customer development/support team, and UST Global
  • Client meetings/Other vendor meetings, to discuss on the growth/process change and action plan.
  • Maintaining the project document repository and implementing the process to be followed inside team after transition.
  • SLA creation in the initial phase, followed by SLA adherence.
  • Internal process adherence
  • Customer visit planning and execution

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Description

  • Transition Manager for 5 projects – which include 4 development projects, and 1 support project
  • Was involved from the sourcing phase – identifying suitable candidates, and allocating to project
  • Managing transition between previous vendor for the project, and UST Global
  • Client meetings/Internal meetings to discuss on the transition progress, and discussion during concerns.
  • Maintaining the project document repository, and implementing the process to be followed inside team after transition.

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Description

  • The 6 applications handled was managed by 3 resources. I made sure that no resource is over loaded, and they are fully utilized.
  • Co-ordinated interaction between UST Global, client management and other vendors, and made sure the result is accomplished.
  • The tasks assigned to me were completed on time, without any failure to delivery.
  • Quality was maintained in all the deliverables, and no escalations.
  • The monthly releases were implemented in production without any outages, and no quality escalations.
  • On high impact issues in production, used to join SWAT calls, and client VC’s as required.
  • Took trainings to team as required, on areas which need additional focus.
  • Server migration of the DB and windows servers was complete without any outage.
  • Support was provided to other teams on their need, and implemented their changes to production.

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Description

  • My team involved a total of 5 people, 2 people at Chennai and 3 people at Trivandrum.
  • Used to attend client calls and other onsite related calls.
  • As this project needs to be in sync with Mainframe team, used to work with them also, as need arises.
  • DB – PL/SQL queries used to execute to update the contracts on a daily basis.
  • The project being daily deliverable, used to co-ordinate with the mainframe team and the application team, and effectively delivered the contracts without fail till the project closure.
  • The application was new to me as well as my team, so used to learn from the experts in other projects, and used to teach the team.
  • Took trainings for team mates on the application side, and how to enter the values on the contracts.

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