Jyothy M.

Project Manager/Portfolio Manager

Thiruvananthapuram , India

Experience: 15 Years

Jyothy

Thiruvananthapuram , India

Project Manager/Portfolio Manager

29360.3 USD / Year

Notice Period: Days

15 Years

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About Me

Profile background :

Total experience: 15+

Management experience: 5+

Directly working with US customers as well as their users across the globe.

Built up 24/6 production support team from the s...

Built up 24/6 production support team from the scratch by defining SLA/KPI

Received multiple appreciation mails from customer

Lead many migration projects within the customer's internal team, and from other vendors of customer

Increased EBITDA of the project by reducing the shift hours with no compromise on delivery quality , increasing the team strength, and moving right resources to different teams internally.

Currently handling 4 projects under the same customer

Skills

Positions

Project Manager

Portfolio Projects

Description

Production Support Manager to kick start a 24/6 support team.
Could bring a project which was in escalation mode to a smooth-running production support project.
Visited customer location in Los Angeles, and as a result could bring in additional position, and reduction in support hours.
Added new project PAM (Accounting System) Support, along with the current project
Brought in 2 new projects from customer which was with customer development team onsite.
Successfully completed the Azure Migration Project for customer for ~750 jobs in short duration.
Was involved from the sourcing phase – identifying suitable candidates, and allocating to project
Interaction with the customer on daily basis, to discuss the improvement areas and growth strategy.
Managing transition between onsite customer development/support team, and UST Global
Client meetings/Other vendor meetings, to discuss on the growth/process change and action plan.
Maintaining the project document repository and implementing the process to be followed inside team after transition.
SLA creation in the initial phase, followed by SLA adherence.
Internal process adherence
Customer visit planning and execution

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Description

Transition Manager for 5 projects – which include 4 development projects, and 1 support project
Was involved from the sourcing phase – identifying suitable candidates, and allocating to project
Managing transition between previous vendor for the project, and UST Global
Client meetings/Internal meetings to discuss on the transition progress, and discussion during concerns.
Maintaining the project document repository, and implementing the process to be followed inside team after transition.

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Description

The 6 applications handled was managed by 3 resources. I made sure that no resource is over loaded, and they are fully utilized.
Co-ordinated interaction between UST Global, client management and other vendors, and made sure the result is accomplished.
The tasks assigned to me were completed on time, without any failure to delivery.
Quality was maintained in all the deliverables, and no escalations.
The monthly releases were implemented in production without any outages, and no quality escalations.
On high impact issues in production, used to join SWAT calls, and client VC’s as required.
Took trainings to team as required, on areas which need additional focus.
Server migration of the DB and windows servers was complete without any outage.
Support was provided to other teams on their need, and implemented their changes to production.

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Description

My team involved a total of 5 people, 2 people at Chennai and 3 people at Trivandrum.
Used to attend client calls and other onsite related calls.
As this project needs to be in sync with Mainframe team, used to work with them also, as need arises.
DB – PL/SQL queries used to execute to update the contracts on a daily basis.
The project being daily deliverable, used to co-ordinate with the mainframe team and the application team, and effectively delivered the contracts without fail till the project closure.
The application was new to me as well as my team, so used to learn from the experts in other projects, and used to teach the team.
Took trainings for team mates on the application side, and how to enter the values on the contracts.

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