Swetha P.

Swetha P.

SME - Operations, Migrations, Team Management, Stake holder Management, SQL Expertise

Visakhapatnam , India

Experience: 5 Years

Swetha

Visakhapatnam , India

SME - Operations, Migrations, Team Management, Stake holder Management, SQL Expertise

9341.92 USD / Year

  • Notice Period: 30 Days

5 Years

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About Me

 Working alongside the Team Manager in managing the team in an informal capacity.
• Handling escalations, endorsing exceptional approvals, handling team quality and ensuring
that the SLA’s are met.
• Improve customer journey bas...

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Portfolio Projects

Process Migration

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Bindu V

Company

Process Migration

Role

Project Manager (Team Lead)

Description

Single handedly managed Migration of the Process to another site and delivered BAU
ahead of the proposed time.

Was instrumental in preparing the Global Standard SOP, for Marks and Spencers – Credit General Correspondence team.
Being an SME, I ensured all the SLA’s were met.
Conducted Quality Huddles and Feedback sessions for The Team
Worked with multiple stakeholders to collaboratively drive business results.
Deputized for - Manager Operations on various occasions and ensured the Team
runs smoothly.
Pitched in for Automation Projects where necessary and been part of Testing for the
same.
Was the First Point of contact for any process related escalations or queries.

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Process Migration

Company

Process Migration

Description

Was Part of process migration from UK to Vizag, Was named SME for the team, in a short span of time, and handled the tam quality and escalations since

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Contingency Training

Company

Contingency Training

Description

Handled Training for a contingency site

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