About Me

 Working alongside the Team Manager in managing the team in an informal capacity.
• Handling escalations, endorsing exceptional approvals, handling team quality and ensuring
that the SLA’s are met.
• Improve customer journey bas...andling team quality and ensuring
that the SLA’s are met.
• Improve customer journey based on insights and workflow analysis
• Capacity planning for the team.
• Handling CRM and AML Audits for the team.
• Responsible for the recruitment, training and development of all staff within the unit
• Planning and managing resource capacity and shift rota scheduling
• Currently handling testing for an ongoing project.
Managed the start-up of this customer service team; including migrating the business function from Chester, UK to Visakhapatnam India.
Handled complete training, planned monthly contests to drive productivity.
• Pitched in for Automation Projects where necessary and been part of Testing for the same.
of proposed time, while simultaneously training a contingency site for backup.