+1 (415) 644 5123
+44 1253 335595
+91 9875 492266
Shaiq
Bengaluru
,
India
Excellent knowledge in PMO, Team leading, Project Management, IT Service Management Operations.
42240 USD / Year
-
Immediate: Available
9 Years
About Me
I am a multi-skilled professional with an excellent track record of working in complex functional projects in IT support environment, with good team management and Leadership skills. Excellent communication skills and experience working with c...
Agile Prince2 Practitioner Certified
Agile Scrum Master Certified
ITIL V3 Foundation Certified
- Project Management Office, Service Desk Incident Life-Cycle Coordinator
- A dynamic individual with knowledge in PMO, Team leading, Project Coordination and Management, IT Service Management (ITSM) Operations.
- On Job Experience in Project/Program Coordination, Change Management and its related activities.
- Proficient at providing process related trainings and preparing training documents.
- An effective communicator with exceptional relationship management skills with ability to relate to people at any level of business.
- Expertise in developing presentations, Executive dashboards documentations, trainings and manuals.
- Building a team that effectively supports client programs, products and services.
- Driving the development of superior customer service and high performance.
- Workflow distributions to ensure service levels are satisfied.
- Training/developing, motivating, coaching, evaluating team members.
Skills
Software Engineering
Web Development
Others
Development Tools
Database
Operating System
Portfolio Projects
Company
Alcatel-Lucent (Nokia)
Role
Project Manager (Team Lead)
Description
- The UCNOC level 2 team ensures system functionality, availability, timely use and business Continuity for the customer's infrastructure.
- Monitoring of incident/service request assignment groups and complete them under agreed SLAs.
- Direct interaction with end user and other support groups during incident resolution.
- Escalation to 3rd party vendors including ISPs, Hands and Eyes and others supporting customer environment. Keep ownership and tracking of incidents until resolution.
- Perform scheduled changes in the configuration following engineering or upper-level instructions.
- Assist in the planning and implementation upgrades, patches and enhancements
- Participate in business continuity and disaster recovery planning in voice environment to minimize work disruption.
- Ensure asset management and inventory are kept up to date
- Ensure preventative maintenance is completed as specified by customer
- Partner with internal customers and communicate changes and issues on the voice platforms
- Coordinate, test, and implement applications and technology through projects and initiatives.
- Identify applications and systems that require updates and coordinate the implementation with the business owner.
Company
Bank of America
Role
Project Manager (Team Lead)
Description
- TSIG Project Implementation coordinators are engaged via an Aldea component generated by the account Project Delivery team PM’s.
- Work closely with PM’s for the success of projects and Managing shared resources across all Projects.
- Exposure on Various projects like Data Center setup, Decommission of Work floor, VoIP and Merrill Lynch Data Transformation.
- Ensure the PM’s and organization understands and applies the established processes, policies, standards and procedures
- Monitoring compliance with Project management standards, policies, procedures and templates before approving for CAB meetings
- Work to ensure that approved Projects and risk levels are appropriately identified
- Coordinate and communicate across all projects and provide regular feedback to the process owners and management
- Create and publish written communication around upcoming maintenance windows and planned Outages
- Develop and provide Project management metrics and reports (KPIs/SLAs)
- Be a part of CAB calls and ensure the Project Changes move through smoothly.
- Perform periodic and ad hoc audits to ensure completeness and accuracy of Project records
- Assist in developing and maintaining Project Management processes, policies and Standard Operating Procedures (SOPs)
Company
SITEL
Role
Project Manager (Team Lead)
Description
- Deliver tailored, inspirational and effective coaching to TSR
- Motivate, Collaborate and Inspire
- Hold regular sessions to observe individual performance and provide honest and actionable feedback through one-on-one sessions.
- Inspire and motivate team members to have a passion to serve
- Create an environment in which the employee feels their contribution is valued in extraordinary customer service
- Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximize their performance
- Ensure adequate staffing levels to maintain service levels and employee satisfaction
- Participate in the selection, training and development of high performing and highly engaged team members
- Lead and maintain employee satisfaction and engagement by using reward and recognition tools available
- Challenge your team to ‘raise the bar’ and drive continuous improvement
- Build talent pipeline by identifying staff with high potential for succession planning and coaching.
- Follow up on requests by leader, peers and direct reports consistently.
- Encourage team members to own first resolution of service issues and provide the necessary coaching.
Tools
Excel sheetsCompany
SItel
Role
Product Manager
Description
- Deliver tailored, inspirational and effective coaching to TSR
- Motivate, Collaborate and Inspire
- Hold regular sessions to observe individual performance and provide honest and actionable feedback through one-on-one sessions.
- Inspire and motivate team members to have a passion to serve
- Create an environment in which the employee feels their contribution is valued in extraordinary customer service
- Consistently and effectively implement the Performance Management Process as a leadership tool to help employees maximize their performance
- Ensure adequate staffing levels to maintain service levels and employee satisfaction
- Participate in the selection, training and development of high performing and highly engaged team members
- Lead and maintain employee satisfaction and engagement by using reward and recognition tools available
- Challenge your team to ‘raise the bar’ and drive continuous improvement
- Build talent pipeline by identifying staff with high potential for succession planning and coaching.
- Follow up on requests by leader, peers and direct reports consistently.
- Encourage team members to own first resolution of service issues and provide the necessary coaching.
Verifications
-
Phone Verified
Available Timezones
-
Eastern Daylight [UTC -4]
-
Central Daylight [UTC -5]
-
Mountain Daylight [UTC -6]
-
Pacific Daylight [UTC -7]
-
Eastern European [UTC +2]
-
Eastern EST [UTC +3]
-
Greenwich Mean [UTC ±0]
-
Further EET [UTC +3]
-
Australian EDT [UTC +11]
-
Australian CDT [UTC +10:30]
-
Dubai [UTC +4]
-
New Delhi [UTC +5]
-
China (West) [UTC +6]
-
Singapore [UTC +7]
-
Hong Kong (East China) [UTC +8]
BROWSE SIMILAR DEVELOPER
-
Kuljit S
A technology management professional with 38 yrs. of exp.in strategic plng., prog. mgmt., HR, Legal
-
Wernel R
Expert SAP BW/BI/BOBJ Consultant
-
Gabriel V
Experienced project / program / portfolio manager and IT development / support groups.
-
James B
Senior Project Manager/Master Retail & Specialty Solution Provider for several Major Retail Chains.
-
Terry L
Software Developer with varied languages, specializing in SAS Data Integration Studio
-
Jamie W
Quality Assurance Verification and Validation Leader
-
James M
• Infrastructure Management/Project Mangement
-
Fred L
Executive Consultant
-
Lee M
Corporate communications professional with an expired CCNA(expired 10/2010)
-
Olaf C
Senior AI, Cognitive & Automation Architect Azure/Quantum Hybrid Architect