This project is to automate and streamline the Fraud Investigation process for Special Investigations.  This project entails several phases based on the degree of complexity. This project is to deliver several enhancements to the overall Fraud Investigations process, centering on developing a process to handle expedited claim approvals, improving the wing to wing claim process, automating Special Investigation processes and consolidating applications and tools currently in use with an overall goal to deliver a comprehensive case management system. Also, this project will streamline workflows and automate manual processes, reduce use of manual tools and improve the customer and agent experience.

During the Fraud Intake process, when a Lost Stolen request is completed in the CS or Fraud CRM, CRM needs to evaluate the request to determine if the claim meets the Auto Decision criteria. Phase 1 addressed and expedited TNF claim automation (Auto Decision Criteria) and Phase 2 addressed Transactional Expedited claim automation.

Loss Mitigation is the term lenders and servicers use to describe the process they use in resolving loans in default. The Loss Mitigation Department is where workouts are done. Offering the Customer to replay their due by offering different Plan like Shot term plan (Settlement) and long-term plan (CAP00, CAP 15, CAP 9)

Synchrony Financial (formally GE Capital Retail Bank) is a leading provider of credit services and products to retailers and consumers, with one of the world’s largest portfolios of consumer credit accounts. CRM is a user-friendly, self-help enabled; Web based front-end system that was designed to be accessible from both Collection and Customer Service Call Centers. The software is accessed by SYF employees on their desktops upon initiation of outbound collection calls and inbound customer service calls. The back-end system is in FDR that was designed to be accessible from both Collections and Customer Service Call Centers. The application initiates various transactions that cascade to logical monetary and non-monetary transactions impacting card holder accounts and receivables thus enhancing operator usability and productivity. Waiving the Fees depends on Customer and Business Policy.

Synchrony Financial (formally GE Capital Retail Bank) is a leading provider of credit services and products to retailers and consumers, with one of the world’s largest portfolios of consumer credit accounts. CRM is a user-friendly, self-help enabled; Web based front-end system that was designed to be accessible from both Collection and Customer Service Call Centers. The software is accessed by SYF employees on their desktops upon initiation of outbound collection calls and inbound customer service calls. The back-end system is in FDR that was designed to be accessible from both Collections and Customer Service Call Centers. The application initiates various transactions that cascade to logical monetary and non-monetary transactions impacting card holder accounts and receivables thus enhancing operator usability and productivity. Waiving the Fees depends on Customer and Business Policy.