• Provide Global Wintel Support for DB across Europe, America, APAC, Australia and NZ
• Working on Incident and Change Management for Wintel Support – Service Now
• Support Software/Hardware issues with Windows Server Systems, CyberArk, VMWare vSphere Client, Hyper-V, SQL, TSM Backups, Symantec Antivirus, Veritas.

Provide Global Wintel Support for DB across Europe, America, APAC, Australia and NZ Working on Incident and Change Management for Wintel Support – Service Now Support Software/Hardware issues with Windows Server Systems CyberArk, TSM, Symantec

• Acquired Knowledge Transition from Accenture to Equiniti India
• Working on Incident, Service and Change requests using Assyst / SCSM Tools
• Providing Infra support for the following products in Equiniti Infrastructure

• Windows Operating Systems Windows 2000 / 2003 / 2008 / 2012, Windows 7, Windows 10
• Active Directory, DNS, DHCP, Hyper-V – Management and Support
• SCCM Administration, Patch Management, Software Deployment using SCCM 2007, 2012
• FEP, SCEP Antivirus Management using SCCM 2007, 2012
• Windows Monitoring using SCOM 2010 and 2012
• Ticket Management – incident, change through SCSM 2012
• Microsoft Exchange and office products
• Failover Cluster Management
• Network Load Balancing – Windows, F5BigIP, Kemp
• IIS Management- Providing support for Equiniti Web Applications, Agresso Finance, Sharepoint based applications
• Maintaining and providing basic support on Lync VC,
• Certificate Servers, UAG, TMG, RDS Servers Management and Administration.
• Managing and Administering SCCM Servers, SQL Servers
• Managing and administering backup servers using HP Data Protector.
• EQ Private Cloud Azure Tenancy Administration.
• AWS – EC2 Management

Automize daily activates using powershell scripting, SQL querying

Acquired Knowledge Transition from Accenture to Equiniti India Working on Incident, Service and Change requests using Assyst / SCSM Tools Providing Infra support for the following products in Equiniti Infrastructure - Windows Operating Systems Windows 2000 / 2003 / 2008 / 2012, Windows 7, Windows 10 - Active Directory, DNS, DHCP, Hyper-V - SCCM Administration, Patch Management, Software Deployment using SCCM 2007, 2012 - FEP, SCEP Antivirus Management using SCCM 2007, 2012 - Windows Monitoring using SCOM 2010 and 2012 - Ticket Management – incident, change through SCSM 2012 - Microsoft Exchange and office products - Failover Cluster Management - Network Load Balancing – Windows, F5BigIP, Kemp - IIS Management- Providing support for Equiniti Web Applications, Agresso Finance, Sharepoint based applications - Maintaining and providing basic support on Lync VC, - Certificate Servers, UAG, TMG, RDS Servers Management and Administration. - Managing and Administering SCCM Servers, SQL Servers - Managing and administering storage and backup servers using HP Data Protector. - EQ Private Cloud Azure Tenancy Administration. - Automize daily activates using powershell scripting, SQL querying

• Worked on SCCM 2012 – System Integration Testing, involves reading and analysing test cases of SCCM 2007, building and creating new test cases and testing them in SCCM 2012 environment
• Worked on EWO for Cross-Forest Secondary site testing
• Engineering Certification for EWOs for SCCM2012 Environment
• Building and Testing Pre-Production Infrastructure on SCCM 2012
• Documentations design on the new Infrastructure builds and editing changes to the existing builds.
• Liaising / co-coordinating with other teams on requirements gathering.
• Drafting Process Improvement documents, Knowledge base articles on deployments and sharing across team.
• Organize team meetings with members and clients on a weekly basis and providing statistics on a weekly status report to client.

Coordinating with SMEs and Onsite coordinators in receiving the Transition for Win 7 rollouts Win 7 Deployments on Stores and Non-Stores Environment, using SCCM 2012 Test and schedule Win 7 Task Sequence, WAIK 3.0 using SCCM 2012 RC1 Monitoring and generating SCCM reports and sharing across to Clients and Win 7 Prod team. Working on fixing Issues related to WMI, Deployments with the given workarounds. Scheduling Software Deployments on Stores and Non-Stores Patch Management, Threat and Vulnerability Management on Test, DEV, QA, Prod Servers Content Distribution on DPs - Stores and Non-Stores. Working on Change Requests, Incident Management Value Add Services: Automated day-to-day tasks of SCCM activities with the help of SCCM SDK & Powershell scripts, Automated ServiceNow ticketing system with the help of Powershell Scripting. Organize team meetings with members and clients on a weekly basis and providing statistics on a weekly status report to client. Drafting Process Improvement documents, Knowledge base articles on deployments and sharing across team.

• Deploying .Net1.1, 3.0 Applications on IIS Webservers (Servers: Production, QAPE, QA, DEV, Prod – BCP, JVC) by packaging them using BlageLogic Tool, and testing the applications from the server side.
• Creating server builds and configuring websites.
• Creating VDs assigning to application pools. Setting content expiration for images files / folders
• installation, configuration of external/3rd party software’s on Application servers and managing services
• Siteminder, certificates installation and configuration.
• Managing application logfiles on special drives analyse them to find root cause during application failures. Performance monitoring the applications.
• DSN configuration for DB2 database servers for Production, QA, DEV, Prod-BCP, JVC environment and testing with end-users.
• Managing and configuring Database compass files and string entries etc.,
• Packaging software codes, static contents, dlls using Bladelogic application and deploying them on IIS servers to make code changes. Working on manual deployments,.Doing rollbacks incase of application failures.
• Support web applications on Java too by deploying war, ear files & static contents on WAS 6.1, 7.1 Windows & UNIX servers.
• Constantly monitoring applications availability through keynotes, alert messages and working with concerned end-users through oncall during application failures.
• Working on Change and Incident Management, acting as CM and IM lead for the shifts consisting of 15 –20 members in a shift

Deploying .Net1.1, 3.0 Applications on IIS Webservers (Servers: Production, QAPE, QA, DEV, Prod – BCP, JVC) by packaging them using BlageLogic Tool, and testing the applications from the server side. Creating server builds and configuring websites. Creating VDs assigning to application pools. Setting content expiration for images files / folders installation, configuration of external/3rd party softwares on Application servers and managing services Siteminder, certificates installation and configuration. Managing application logfiles on special drives analyse them to find root cause during application failures. Performance monitoring the applications. DSN configuration for DB2 database servers for Production, QA, DEV, Prod-BCP, JVC environment and testing with end-users. Managing and configuring Database compass files and string entries etc., Packaging software codes, static contents, dlls using Bladelogic application and deploying them on IIS servers to make code changes. Working on manual deployments.Doing rollbacks incase of application failures. Support web applications on Java too by deploying war, ear files & static contents on WAS 6.1, 7.1 Windows & UNIX servers. Constantly monitoring applications availability through keynotes, alert messages and working with concerned end-users through oncall during application failures. Working on Change and Incident Management, acting as CM and IM lead for the shifts consisting of 15 –20 members in a shift

Coordinating with Team leaders and onsite staffs in receiving Transitions from Client. Identify and remediate threats on any Microsoft Windows environment, with possible workarounds and software patches and upgrades. Analyze & report vulnerabilities on Servers, using Qualys Guard Installation and configuration of SMS/SCCM infrastructure on Lowes environment. Managing technical issues on MPs and DPs across the Lowes environment. Implementing / deploying software packages, Microsoft updates through SCCM on Lowes servers. Managing hardware and software inventories, and troubleshooting issues by analyzing server and client log files etc., Generating customized reports using SQL queries on the requested data from the client. Practicing batch programs and wmi queries related to remediation activities on server environment. Raising RFC for Software installations / Microsoft updates and upgrades. Supports scheduled patching / testing activity, conduct UA Test on monthly bulletins prior approving to production environment. Monitoring Windows servers & its clustering services in the given downtimes during the remediation process. Coordinating Technical action plan on pre & post patching activities and communicating it to onshore DC server owners.

Managing technical support team which is responsible for infrastructure service on Microsoft Windows technology. Troubleshooting all kind of Application/software related queries and Hardware related issues. Installing, configuring, managing & troubleshooting of all software products on hardware platforms like Java-JDK/JRE, Apache Tomcat, SQL Clients, Rational Products, VPN Client, PVCS etc., Installation, configuration and maintaining of Application web servers such as IIS 6.0, Apache Tomcat 4.0, 5.5. test & troubleshoot issues with publishing web applications. Installation, configuration of databases such as MS SQL, MySQL 5.1 practicing DDL, DML queries, administering user rights & patch management. Creating standard server builds. Updating servers with latest service packs and hot fixes. Managing Symantec Antivirus server and clients, Update antivirus DATs to network clients through server. Review and remediate software distribution failures and to eliminate the problems that causes those failures. Design and implement a mechanism for handing on-off technical issues to other technical teams for resolution. Preparing monthly work status report and updating technology specific documents Manual Patch analyzing and installation using Microsoft Baseline Security Analyzer (MBSA) in failed machines. Supporting First level of Network activities. Backup administration using Brightstor backup, scheduling full & differential backups, restoring user data on request, maintenance of backup & restoration logs, handling media tape movements. Audit software/hardware inventory to ensure their integrity as well as licensing compliance.