• Provide Global Wintel Support for DB across Europe, America, APAC, Australia and NZ
• Working on Incident and Change Management for Wintel Support – Service Now
• Support Software/Hardware issues with Windows Server Systems, CyberArk, VMWare vSphere Client, Hyper-V, SQL, TSM Backups, Symantec Antivirus, Veritas.

• Acquired Knowledge Transition from Accenture to Equiniti India
• Working on Incident, Service and Change requests using Assyst / SCSM Tools
• Providing Infra support for the following products in Equiniti Infrastructure

• Windows Operating Systems Windows 2000 / 2003 / 2008 / 2012, Windows 7, Windows 10
• Active Directory, DNS, DHCP, Hyper-V – Management and Support
• SCCM Administration, Patch Management, Software Deployment using SCCM 2007, 2012
• FEP, SCEP Antivirus Management using SCCM 2007, 2012
• Windows Monitoring using SCOM 2010 and 2012
• Ticket Management – incident, change through SCSM 2012
• Microsoft Exchange and office products
• Failover Cluster Management
• Network Load Balancing – Windows, F5BigIP, Kemp
• IIS Management- Providing support for Equiniti Web Applications, Agresso Finance, Sharepoint based applications
• Maintaining and providing basic support on Lync VC,
• Certificate Servers, UAG, TMG, RDS Servers Management and Administration.
• Managing and Administering SCCM Servers, SQL Servers
• Managing and administering backup servers using HP Data Protector.
• EQ Private Cloud Azure Tenancy Administration.
• AWS – EC2 Management

Automize daily activates using powershell scripting, SQL querying

• Worked on SCCM 2012 – System Integration Testing, involves reading and analysing test cases of SCCM 2007, building and creating new test cases and testing them in SCCM 2012 environment
• Worked on EWO for Cross-Forest Secondary site testing
• Engineering Certification for EWOs for SCCM2012 Environment
• Building and Testing Pre-Production Infrastructure on SCCM 2012
• Documentations design on the new Infrastructure builds and editing changes to the existing builds.
• Liaising / co-coordinating with other teams on requirements gathering.
• Drafting Process Improvement documents, Knowledge base articles on deployments and sharing across team.
• Organize team meetings with members and clients on a weekly basis and providing statistics on a weekly status report to client.

• Deploying .Net1.1, 3.0 Applications on IIS Webservers (Servers: Production, QAPE, QA, DEV, Prod – BCP, JVC) by packaging them using BlageLogic Tool, and testing the applications from the server side.
• Creating server builds and configuring websites.
• Creating VDs assigning to application pools. Setting content expiration for images files / folders
• installation, configuration of external/3rd party software’s on Application servers and managing services
• Siteminder, certificates installation and configuration.
• Managing application logfiles on special drives analyse them to find root cause during application failures. Performance monitoring the applications.
• DSN configuration for DB2 database servers for Production, QA, DEV, Prod-BCP, JVC environment and testing with end-users.
• Managing and configuring Database compass files and string entries etc.,
• Packaging software codes, static contents, dlls using Bladelogic application and deploying them on IIS servers to make code changes. Working on manual deployments,.Doing rollbacks incase of application failures.
• Support web applications on Java too by deploying war, ear files & static contents on WAS 6.1, 7.1 Windows & UNIX servers.
• Constantly monitoring applications availability through keynotes, alert messages and working with concerned end-users through oncall during application failures.
• Working on Change and Incident Management, acting as CM and IM lead for the shifts consisting of 15 –20 members in a shift