Using python to develop various tools for service restart on UC products..

• • Configuration of Nortel Networks Passport 7480.
  • Configuration of Nortel PBX-Meridian 81c, 61c.
  • Configuration and Installation of Cards such as FALC, DALC, CONF/TDS
  • Configuration of PRI lines and signaling channel.
  • Configuration of HTDS and BTDS on Nortel Passport.
  • Creation of ACD and CDN.
  • Symposium Id creations and its assignments to contact centre agents.
  • Script changes on Symposium for accurate call routing in Contact Centre environment.
  • Mailbox Set-up (Call-pilot, Meridian Mail).

• • Knowledge of Trunks, Media-Gateways, Media-Servers, LSP and ESS.
  • Configuration of new phones and extensions.
  • Configuration of Coverage path for proper call flow.
  • Well Versed with features such as Bridge Appearances, Call-forwarding, Call-pickup, Call-park, Send-calls, Speed dial , Class of Service, Class of Restriction etc.

• • Determine methods and procedures for solving complex technical issues encompassing hardware, software and networking.
  • Functions technical lead for large customer accounts with multiple concurrent technical issues. Formulate technical action plans for analyzing and resolving end-to-end solutions.
  • Generate clear and concise documentation in the form of case notes, technical tips and white papers.
  • Works on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills.
  • Designing and deploying solutions for dedicated customers