About Me
- Experienced IT professional focused on voice and voice over IP implementation and support.
- Administration of Cisco CME, C.U.C.M, SIP and C.U.B.E solutions.
- Quality assurance provider for project documentation and procedu...
- Quality assurance provider for project documentation and procedures.
Skills
Networking & Security
Database
Others
Positions
Portfolio Projects
Company
Cisco Voice Technician
Description
· Significant contributor in roll out of Cisco CME C.U.B.E solution to over 800 stores.
· Successfully complete roll out of SIP to over 1200 stores.
· Assist in creation, monitoring and changes to project documents, including procedures, testing, and end user documents.
· Run scripts via Opsware and Infoblox for router and switch configurations to implement necessary changes for Call Manager Express.
· Work with field techs to verify functionality of all phone features and affirm all testing is completed.
· Update project databases within specified time frames.
· Troubleshoot issues and escalate when necessary.
· Provide support for end users, providing documentation such as user guides and manuals.
· Assist with daily operation requests for new hires by configuring, placing and verifying new phone requests, creating new voicemail profiles and updating directories.
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Tools
Ciscos proprietary toolsCompany
Voice Over IP Contractor
Description
· Perform Move/Add/Change/Delete (MACD) requests for Cisco VoIP phones using Cisco Call Manager (Cisco Unified Communications Manager) version 8.5.1.
· Complete all change requests (including password resets and PIN changes) on Cisco Unity Voicemail version 7.0 and Cisco Unity Connect version 8.0.
· Resolve all Cisco telephone and voicemail issues submitted by end users to satisfactory resolution.
· Survey office/desk locations, create/update spreadsheets, and provide telephone support for all department moves during and after hours.
· Provide support for all departments and end users, answering questions and providing authorized documentation such as user guides and manuals.
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Company
Telecom Team Lead
Description
· Telecom Team Lead for junior analysts providing support for headquarters campus environment, large production facility and several field offices.
· Maintain customer service level agreements on phone and voicemail systems.
· Manage helpdesk tickets in queue for customer using Remedy Service Management System.
· Provide second level technical support for all telecom requests and incidents.
· Assist in migration of large campus environment from Siemens TDM PBX telephony to Cisco VoIP solution.
· Assist with Cisco and Tandberg video conferencing issues when needed.
· Install customer provided flat screens, video conferencing codec’s and cameras.
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Skills
MS OfficeTools
Ciscos proprietary toolsCompany
Senior Telecom Analyst
Description
· Maintain customer service level agreement of 99.9% uptime on Siemens phone and voicemail systems without penalty.
· Manage telecom portion of all projects, including telco orders, telephone and voicemail installation, and cabling.
· Provide second level technical support for problems and incident resolution.
· Manage cabling and telephone vendors.
· Responsible for all telephone requirements for new office and branch moves.
· Provide voice and data cabling requirements to vendors, verify all are met.
· Design power and cabling requirements for computer rooms.
Order all necessary telco circuits for new offices and branch moves.
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Company
Field Service Technician
Description
· Installation and maintenance of small, midsize, and large telephone systems including voice mail, automated attendant, and call accounting systems. ( Siemens, NEC, Iwatsu, Vodavi, Octel, Dytel, and Summa products )
· Perform moves adds changes deletions ( MACD )
· Run voice/data cabling
· Provide customer training as needed
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