About Me

A dynamic professional with over 14 years of experience in the following domains: LMS Administration and Maintenance Learning and Development Project Management / Team Management Curriculum Development and e-Content Designing Technical Writing and In...Management / Team Management Curriculum Development and e-Content Designing Technical Writing and Instructional Designing. Currently associated with Axiom Telecom, Dubai Silicon Oasis, Axiom Town, 626 Nadd Hessa, Dubai (U.A.E.) as E-Learning Specialist, Senior Instructional Designer and LMS Expert and Administrator Develop a curriculum or set of courses for various departments of Axiom Telecom such as Retail Operations, Call Centre, Repairs and Service, Direct Distribution, Logistics, Corporate Sales, Accessories, Customisation (SWITCH), Platform and IT Assess the training needs for a selected audience within a certain department and create a high-level and subsequently, detailed curriculum plans to bridge the knowledge or skill gap Create a blended learning curriculum for a given team or audience (specific to a department) Create and design blended learning modules to remove the skill gap for a varied audience Create effective and attractive learning modules within the allocated budget and deliver them well before the deadline Create simulations that are added in the course material as a part of a module, checkpoint or assessment Create a maze of classroom training, field training and online modules to suffice the training needs beginning right from the time the employee completes probation and becomes a permanent team member Liaise with members of various departments to identify the Subject Matter Expert (SME) and collate information for creating classroom training, field training or online modules to cover the training needs gaps Perform competency mapping of new joiners in the company. Create core competency online modules and enrol once the new-joiners complete probation so that they can sync faster to their work environment and be productive Implement time to competence in which there is a substantial reduction in the time taken by new employees to complete the on-the-job training. Make the on-the-job training faster and more efficient Experienced in preparing and implementing cost-saving measures; well versed in conducting root cause analysis and resolving learning gaps and critical learning requirements Expert in preparing installation manuals and creating technical sheets for the design details and job aids for the team directly involved in the operation of any equipment Adept in creating instruction manuals and technical catalogues for various equipment. Proficient in preparing documents to ease troubleshooting steps in case of breakdown or maintenance Well versed in creating and designing user guides and technical and specification manuals for various FMCG or user-specific products Skilled in project management, collaboration and team-building skills with proficiency in grasping new technical concepts quickly and utilise the same in a productive manner Competent in the maintenance of the SumTotal , NetDimensions® and TTRO® LMS Experienced in uploading courses to the LMS and troubleshooting for any issues related to the SCORM/AICC/TinCan® based online courses Adept in intricate comparison of various LMS system (technically and financially) required for the organisation and install, configure and develop or modify the LMS to suit the organisation needs Achieve the business priorities by bringing learning solutions that enhance the skills, capabilities and mindset of employees through learning programs such as Aspire, Elite or Accelarate .