• Knowledge on Office application
• Configuring Outlook – troubleshooting email configuration tasks
• Strong knowledge on Microsoft Office troubleshooting
• Familiar with Microsoft Teams and also One Note features.
• Working on Monitoring tools such as Solarwinds , Autosys, Watchcat
• Solarwinds Addition of Nodes – Linux, Windows, Unix, Cloud, SQL Databases
• Solarwinds Deleting/disabling Nodes – decommission request
• Creating Users/groups accounts & Mute/Suppress Alerts
• Keeping Nodes in Maintenance mode
• Un-Manage or Managed Nodes and Interfaces

Ø Understand the different log files and troubleshoot, if any of the services going down.

• Worked on Mobile Device Management, granting access and troubleshooting mobile device issues
• Provisioning VDI to end user and troubleshooting connectivity issues
• Troubleshooting print related issues
• Install and configure Windows Servers
• Monitor system performance and troubleshoot the issues related to CPU & Memory high utilization
• Server maintenance, Patching and rebooting the Windows Servers on monthly basis
• Creating system backup using Veritas backup tool
• Good knowledge in RAID configuration
• Hands on experience in installing and configuring VMWare ESXi servers
• Strong knowledge in converting P2V, V2V without any down time
• Participated in afterhours upgrades, troubleshooting and on call availability as needed
• Provided infrastructure services in all areas needed, System and Network monitoring, Application installation and configuration, Server Virtualization, RADIUS, System Backup and Restore, Storage, Networking

• Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
• Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and Peripherals.
• Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels.
• Installed, upgraded, and verified hardware and software applications.
• Assisted end-users in using new and existing technology; provided coaching and one-on-one training.
• Authored second-line support team manuals and maintained support standard operating procedures.
• Provided technical support, including identifying problem incidents with their subsequent resolutions.
• Assisted company personnel with desktop operation, including both hardware and software – Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards.
• Supervised and performed installation of new IT network equipment and system software.
• Administered creation of IT accounts and computer systems and offered support.
• Updated management on a regular basis through reports and presentations and via email.
• Maintained company peripheral network devices regularly, including printers and scanners.
• Tested the IT networking systems, monitored the performance of network servers and maintained firm’s computer systems.
• Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
• Planned and executed routine repairs and system upgrades.
• Made use of helpdesk systems to prioritize workload and update queries and calls.
• Documented and maintained supply of all required inventory.

• Testing of hardware including power on, network connectivity and confirming applications have been deployed as required
• Responds to user complaints using conflict resolution techniques and escalates as required.
• Provides Desktop Support (incident & requirement analysis and resolution) across a variety of computing environments depending upon job assignment and updating the fault logging system;
• Experience in Installation, testing and maintaining hardware and software according to client's standard operating environment (SOE) and adhering to quality management procedures.
• Assists in the deployment of new or disposal of obsolete hardware and software;
• Software package deployment and remote software installations.
• Providing and revoking Admin Rights to customers.
• Creation, deletion and management of Home shares/Group shares.
• Experience in troubleshooting connectivity related issues i.e. VPN, LAN, wireless etc.
• Knowledge of the basic structure and functions of AD.
• Timely response on priority and customer requests.
• Document technical process solutions, and prepare knowledge articles to enhance service desk and escalation desk resolution.
• Handling Incidents within the required SLA, and ensuring good CSAT surveys from customers.
• Experience in troubleshooting Microsoft applications i.e. MS office, internet explorer, operating system issues, issues related to virus / malware etc.
• Expertise in troubleshooting laptop / desktop HW and computer peripheral issues i.e. Local / network printer, etc.
• Able to independently troubleshoot and drive investigations to resolution.
• Understanding of service desk environment and its day-to-day operations.
• Experience of working in SLA based environment.
• Exposure to ITIL based work environment.

• Outstanding background in the troubleshooting of remote hardware and software
• Background in troubleshooting of client server implementations
• Knowledge of IT assistance in peer-to-peer file sharing remote desktop connectivity and other applications
• Designed training manuals and training programs for new employees
• Analyzed issues from technical standpoint before reporting and suggesting actions to management
• Managed system implementation with appropriate technical personnel
• Performed inspections to ensure validated approved and necessary changes were incorporated
• Designed presentations for clients and company employees

Ø Created/modified user account, security groups, and distribution list to protect company proprietary information.

• Served as lead contact for Desk Side Support Technicians, to provide assistance when trouble-shooting desk side issues, including issues which could be server related.
• Used Remedy program to track ticket progress and enter updates to have on going record of case activity until resolution is reached and ticket closed.

• Configuring client devices remotely through KVM switch mode.
• Building the client severs as per their requirement and run the deployment tools.
• Interacting with the US Clients and configuring the servers on remote session using KVM tool.
• Responsible for other duties as assigned relating to the build process updates.
• Installing and configuring servers as per build process.
• Communicating with different teams about technical issues through mail and chats.

• Configuring the new build laptops and desktops.
• Accessing through the KVM switch and configuring the applications.
• Login to KVM tool and configuring the switch.
• Configuring the Operating System based on user details.
• Pull all user details from Siebel application and configure the laptop/desktop
• Install all the applications approved by the client
• Configure the application based on user details.