MOHD IRSHAD ALI H.

MOHD IRSHAD ALI H.

Consultant

Hyderabad , India

Experience: 7 Years

MOHD IRSHAD ALI

Hyderabad , India

Consultant

57600 USD / Year

  • Immediate: Available

7 Years

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About Me

Looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector. Over 6 Years of ...

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Portfolio Projects

Description

  • Knowledge on Office application
  • Configuring Outlook – troubleshooting email configuration tasks
  • Strong knowledge on Microsoft Office troubleshooting
  • Familiar with Microsoft Teams and also One Note features.
  • Working on Monitoring tools such as Solarwinds , Autosys, Watchcat
  • Solarwinds Addition of Nodes – Linux, Windows, Unix, Cloud, SQL Databases
  • Solarwinds Deleting/disabling Nodes – decommission request
  • Creating Users/groups accounts & Mute/Suppress Alerts
  • Keeping Nodes in Maintenance mode
  • Un-Manage or Managed Nodes and Interfaces

Ø Understand the different log files and troubleshoot, if any of the services going down.

  • Worked on Mobile Device Management, granting access and troubleshooting mobile device issues
  • Provisioning VDI to end user and troubleshooting connectivity issues
  • Troubleshooting print related issues
  • Install and configure Windows Servers
  • Monitor system performance and troubleshoot the issues related to CPU & Memory high utilization
  • Server maintenance, Patching and rebooting the Windows Servers on monthly basis
  • Creating system backup using Veritas backup tool
  • Good knowledge in RAID configuration
  • Hands on experience in installing and configuring VMWare ESXi servers
  • Strong knowledge in converting P2V, V2V without any down time
  • Participated in afterhours upgrades, troubleshooting and on call availability as needed
  • Provided infrastructure services in all areas needed, System and Network monitoring, Application installation and configuration, Server Virtualization, RADIUS, System Backup and Restore, Storage, Networking

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Description

  • Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
  • Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and Peripherals.
  • Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels.
  • Installed, upgraded, and verified hardware and software applications.
  • Assisted end-users in using new and existing technology; provided coaching and one-on-one training.
  • Authored second-line support team manuals and maintained support standard operating procedures.
  • Provided technical support, including identifying problem incidents with their subsequent resolutions.
  • Assisted company personnel with desktop operation, including both hardware and software – Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards.
  • Supervised and performed installation of new IT network equipment and system software.
  • Administered creation of IT accounts and computer systems and offered support.
  • Updated management on a regular basis through reports and presentations and via email.
  • Maintained company peripheral network devices regularly, including printers and scanners.
  • Tested the IT networking systems, monitored the performance of network servers and maintained firm’s computer systems.
  • Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance.
  • Planned and executed routine repairs and system upgrades.
  • Made use of helpdesk systems to prioritize workload and update queries and calls.
  • Documented and maintained supply of all required inventory.

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Description

  • Testing of hardware including power on, network connectivity and confirming applications have been deployed as required
  • Responds to user complaints using conflict resolution techniques and escalates as required.
  • Provides Desktop Support (incident & requirement analysis and resolution) across a variety of computing environments depending upon job assignment and updating the fault logging system;
  • Experience in Installation, testing and maintaining hardware and software according to client's standard operating environment (SOE) and adhering to quality management procedures.
  • Assists in the deployment of new or disposal of obsolete hardware and software;
  • Software package deployment and remote software installations.
  • Providing and revoking Admin Rights to customers.
  • Creation, deletion and management of Home shares/Group shares.
  • Experience in troubleshooting connectivity related issues i.e. VPN, LAN, wireless etc.
  • Knowledge of the basic structure and functions of AD.
  • Timely response on priority and customer requests.
  • Document technical process solutions, and prepare knowledge articles to enhance service desk and escalation desk resolution.
  • Handling Incidents within the required SLA, and ensuring good CSAT surveys from customers.
  • Experience in troubleshooting Microsoft applications i.e. MS office, internet explorer, operating system issues, issues related to virus / malware etc.
  • Expertise in troubleshooting laptop / desktop HW and computer peripheral issues i.e. Local / network printer, etc.
  • Able to independently troubleshoot and drive investigations to resolution.
  • Understanding of service desk environment and its day-to-day operations.
  • Experience of working in SLA based environment.
  • Exposure to ITIL based work environment.

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Description

  • Outstanding background in the troubleshooting of remote hardware and software
  • Background in troubleshooting of client server implementations
  • Knowledge of IT assistance in peer-to-peer file sharing remote desktop connectivity and other applications
  • Designed training manuals and training programs for new employees
  • Analyzed issues from technical standpoint before reporting and suggesting actions to management
  • Managed system implementation with appropriate technical personnel
  • Performed inspections to ensure validated approved and necessary changes were incorporated
  • Designed presentations for clients and company employees

Ø Created/modified user account, security groups, and distribution list to protect company proprietary information.

  • Served as lead contact for Desk Side Support Technicians, to provide assistance when trouble-shooting desk side issues, including issues which could be server related.
  • Used Remedy program to track ticket progress and enter updates to have on going record of case activity until resolution is reached and ticket closed.
  • Configuring client devices remotely through KVM switch mode.
  • Building the client severs as per their requirement and run the deployment tools.
  • Interacting with the US Clients and configuring the servers on remote session using KVM tool.
  • Responsible for other duties as assigned relating to the build process updates.
  • Installing and configuring servers as per build process.
  • Communicating with different teams about technical issues through mail and chats.

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Description

  • Configuring the new build laptops and desktops.
  • Accessing through the KVM switch and configuring the applications.
  • Login to KVM tool and configuring the switch.
  • Configuring the Operating System based on user details.
  • Pull all user details from Siebel application and configure the laptop/desktop
  • Install all the applications approved by the client
  • Configure the application based on user details.

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