John Paul P.

Application Support Analyst

Dubai , United Arab Emirates

Experience: 4 Years

John Paul

Dubai , United Arab Emirates

Application Support Analyst

18000 USD / Year

Immediate: Available

4 Years

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About Me

Worked extensively as an Oracle-resource Software Tester performing Oracle, SAS, Java, Unix abort investigations and workarounds - L1/L2 support. Applied Data Analysis, PL/SQL programming and use of project-based applications and other applications s...

Skills

Positions

QA/Software Testers

Quality Analysts

Technical Specialists

Software Engineer

Portfolio Projects

Description

Help Desk Ticket Management via HP Service Manager – updating ticket status, following up on assigned resource, and closing tickets with corresponding ticket resolution details.
Used PL/SQL Programming in investigation and resolution of Help Desk Tickets.
Ensured that Offshore Daily Maintenance Activities such as updating trackers and uploading them to Sharepoint, sending daily reports, and usage load monitoring are performed.
Provided updates to Onshore Lead and counterparts during scheduled calls.
Created end-to-end process documentations of PECO-relevant processes.
Conducted Knowledge Transfers to other Team members on application specific processes.

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Description

Daily preparation, setup, and execution of CI, SIT, UAT tests according to runbook (client expectations).
Close monitoring of test execution and ensure that the team meet its budget and schedule on time.
Deployment of Oracle PL/SQL scripts, Shell scripts, metadata, and other scripts to the database and server.
Managed Defects via HP ALM — including, but not limited to; raising defects, reviewing status of defects raised, and validating test release documentation.
Investigation of SAS/Unix/Oracle/Java issues encountered on CI, SIT, UAT and Production environments, and applying initial fix and workarounds.
Coordinated with technology-specific SL3 Team/Developers for errors spanning multiple technologies (SAS/Oracle/Java/Infrastructure).
Acted as an SME for SIT processes, initial fix and workarounds.
Provided updates to stakeholders during weekday/weekend status calls.
Performed Administrative lead tasks such as capacity planning, handovers, status report.
Created end-to-end process documentations of SIT-relevant processes.
Coordinated with SIT Managers for any changes and ad-hoc requests necessary for the test runs.
Escalation of critical issues encountered to Client/Project Management.
Reviewed SIT Process Automation initiatives by junior resources.
Conducted Testing processes (CI, SIT, UAT, HP ALM, raising of defects, SAS overview, technical overview, etc) trainings to new resources.