John paul P.

John paul P.

Application Support Analyst

Abu Dhabi , United Arab Emirates

Experience: 4 Years

John paul

Abu Dhabi , United Arab Emirates

Application Support Analyst

18000 USD / Year

  • Immediate: Available

4 Years

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About Me

I have knowledge and background on Meter Data Manager (MDM), Oracle, SAS, Java, Unix abort investigations and workarounds - L1/L2 support, UNIX(puTTy), HP ALM, and HP Service Manager.
I previously worked as an Oracle Resource performing PL/SQL...

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Portfolio Projects

DB ASTRO

Company

DB ASTRO

Role

Analysts (Non programmer role)

Description

  • Daily preparation, setup, and execution of CI, SIT, UAT tests according to runbook (client expectations).
  • Close monitoring of test execution and ensure that the team meet its budget and schedule on time.
  • Deployment of Oracle PL/SQL scripts, Shell scripts, metadata, and other scripts to the database and server.
  • Managed Defects via HP ALM — including, but not limited to; raising defects, reviewing status of defects raised, and validating test release documentation.
  • Investigation of SAS/Unix/Oracle/Java issues encountered on CI, SIT, UAT and Production environments, and applying initial fix and workarounds.
  • Coordinated with technology-specific SL3 Team/Developers for errors spanning multiple technologies (SAS/Oracle/Java/Infrastructure).
  • Acted as an SME for SIT processes, initial fix and workarounds.
  • Provided updates to stakeholders during weekday/weekend status calls.
  • Performed Administrative lead tasks such as capacity planning, handovers, status report.
  • Created end-to-end process documentations of SIT-relevant processes.
  • Coordinated with SIT Managers for any changes and ad-hoc requests necessary for the test runs.
  • Escalation of critical issues encountered to Client/Project Management. 
  • Reviewed SIT Process Automation initiatives by junior resources.
  • Conducted Testing processes (CI, SIT, UAT, HP ALM, raising of defects, SAS overview, technical overview, etc) trainings to new resources.

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Exelon IT-SPP

Company

Exelon IT-SPP

Role

Analysts (Non programmer role)

Description

  • Help Desk Ticket Management via HP Service Manager – updating ticket status, following up on assigned resource, and closing tickets with corresponding ticket resolution details.
  • Used PL/SQL Programming in investigation and resolution of Help Desk Tickets.
  • Ensured that Offshore Daily Maintenance Activities such as updating trackers and uploading them to Sharepoint, sending daily reports, and usage load monitoring are performed.
  • Provided updates to Onshore Lead and counterparts during scheduled calls.
  • Created end-to-end process documentations of PECO-relevant processes.
  • Conducted Knowledge Transfers to other Team members on application specific processes.

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