Acquiring knowledge from clients during calls on System Implementation & development.
Attending the program increment planning to estimate the EPICS, Features and Stories.
Testing Service portal for validation of various workflows of ITSM.
Involved in daily scrum call to understand the implementation of the new widget changes to existing widgets.
Building and running automated test suites, using Automated Test Frame Work.
Testing whether the UI policy, Data Policy, Business Rules, Client Scripts and ACL's are working as per the requirement.
Reduced overall testing hours by 50% by writing and optimizing automation test scripts in TOSCA.
Utilized automation framework for TOSCA test scripts and managed automated testing.
Validating client scripts UI Policies, UI Policy Actions, UI Policy Scripts, UI Scripts, UI Actions, UI Messages on the service portal.
Creating and maintaining tests and test sets.
Evaluating the tests, test steps, and test sets created by testers.
Facilitating test execution by creating test plans, fragmenting a test plan into test cycles, and test cycles into test execution suites.
Initiating a testing process by assigning tests to testers and then monitoring overall progress.
Assessing test results and closing a test plan
Worked on ServiceNow Agile Development 2.0 application which provides an agile software development environment for product-based or project-based efforts, using the Scrum framework.

Understanding the requirement and Implementing of Enhancements as per requirements

• Collaborated closely with design development and project management teams to ensure testing protocols met.
• Involved in Troubleshooting bugs/error
• Coordinating with the Vendor for any issues in the environment.
• Testing UI policy, Data Policy, Business Rules, Client Scripts and ACL's as per the requirement.
• Moving the code through update sets between production and sub production environments and testing.
• Setting up new SLA's/OLA's and targets as per Client requirement.
• Scheduling weekly and monthly reports for the client.
• Performing regular housing keeping activities including daily checks.
• Clone, Patch and Upgrade

Moving the code between production and sub production environments and testing.
• Fixing the defects.
• Create/update team documentation, test cases using TOSCA
• Upgrading the system from Geneva to Jakarta and to London (Version).
• Import Sets, Export sets and a bit of Transform maps.
• Setting up new SLA's/OLA's and targets as per Client requirement.
• Setting up of Scheduled Jobs
• ServiceNow HI Ticket Raising and follow up for any issues related to the ServiceNow instances
• Moving the code through update sets between production and sub production environments and testing.

Collaborated closely with design development and project management teams to ensure testing protocols met.
• Communicated with clients and stakeholders to test for client requirements correctly.
• Analyzed results and documented findings for presentation at project team meetings.
• Implementing the functional flow and automating the application using TOSCA.
• TOSCA scanning methods i.e. Xscan and TOSCA wizard.
• Worked on the creation of TOSCA test suites-Modules, Test case, Test case design, Requirements, and Execution.
• Validated Excel and Databases using TOSCA.
• Excellent in understanding the functional flow and automating the application using TOSCA.
• Good knowledge of TOSCA scanning methods i.e. Xscan and TOSCA wizard.
• Good Knowledge of TOSCA test suites-Modules, Test case, Test case design, Requirements, and Execution.
• Good knowledge in validating Excel and Databases using TOSCA.