As a Level 1 Tier 1 (Test and Turn up) Network Engineer, we setup the complete Network at the customer location, and assisting the Field Engineers on Installation, Monitoring and Troubleshooting. • Monitoring the Network Health status, checking the alerts frequently on the device status and taking appropriate action to fix the issues. • Working on Tickets created by Tier 1, looking for the root cause and providing appropriate steps to resolve the issues raised by the customers within the agreed SLA. Handling escalated issues and working on highly complex problems. • Ensure the assigned deliverables are met within the committed SLA's with highestquality. • Identifying the root cause for Intermittency, slow speed, and its Network related issues, escalating to respective carriers when needed. • Configuring the Starlite devices (VOIP) and testing its operational condition both on primary and failover. • Monitoring the Traffic management using monitoring tools like Manitou, Grafana, and FMG and Cisco meraki for Wi-Fi event. • Interacting with Customers based on the requirement, creating MACD as per convenience and providing the solutions with fullest security within the agreed SLA

Checking the network topology before the site is designed and implemented. • Checking connections for call manager, unity, IP Phone after the site isimplemented. • Working on tickets that come into the JIRA Ticketing system. • Read the logs of the ticket open by the user and troubleshoot accordingly. • Troubleshooting different call features: call forward, call forward all, call transfer in IPTelephony. • Maintaining the AOTS ticketing system. • Checking different edges and working with the technical team if any outages. • Maintaining the accounts of the contact center team and their phone features. • Good knowledge on Cisco Unified Communications Manager (CUCM) • Good knowledge on Cisco voice gateways, SIP, H.323, TCP/IP, protocols