Provide Technical support and solutions to Aramco customers in iPhone project. develop Customer Service Engineers for
providing exceptional level of service as required by current and potential customers.
• To efficiently allocate incoming IPhone requests through SAP to the team, prioritizing actions and monitoring team
resource so that customer deadlines are met.
• To work with the Customer Relationship as a Team leader to implement service delivery requirements.
• Provide proper guidance to Install Aramco Profile in his IPhone if customer needs.
• Provide training to the team if it’s necessary.
• Coordinate with internal and external customers as necessary
• Familiarize the team with the customer needs, specifications, design targets, the development process, design
standards, techniques and tools to support task performance.
• Check the reports Daily basis.
• Help keep the team focused and on track
• Provide status reporting of team activities against the program plan or schedule
• Keep the project manager and product committee informed of task accomplishment, issues and status
• Escalate issues which cannot be resolved by the team
• Handle customer queries as per target response time and maintain complete customer record.
• Provide guidance and training resident and other junior support engineers.
• Interact with customer senior management and technical team on operational and service level queries.
• To compile reports on SLA targets, numbers and types of request, communicating findings to the Project Manager and
to respond to any further requests for data that are required for analysis.

Provide Technical support and solutions to Aramco customers in iPhone project. develop Customer Service Engineers for
providing exceptional level of service as required by current and potential customers.
• To efficiently allocate incoming IPhone requests through SAP to the team, prioritizing actions and monitoring team
resource so that customer deadlines are met.
• To work with the Customer Relationship as a Team leader to implement service delivery requirements.
• Provide proper guidance to Install Aramco Profile in his IPhone if customer needs.
• Provide training to the team if it’s necessary.
• Coordinate with internal and external customers as necessary
• Familiarize the team with the customer needs, specifications, design targets, the development process, design
standards, techniques and tools to support task performance.
• Check the reports Daily basis.
• Help keep the team focused and on track
• Provide status reporting of team activities against the program plan or schedule
• Keep the project manager and product committee informed of task accomplishment, issues and status
• Escalate issues which cannot be resolved by the team
• Handle customer queries as per target response time and maintain complete customer record.
• Provide guidance and training resident and other junior support engineers.
• Interact with customer senior management and technical team on operational and service level queries.
• To compile reports on SLA targets, numbers and types of request, communicating findings to the Project Manager and
to respond to any further requests for data that are required for analysis.

Provide Technical support and solutions to Aramco customers in iPhone project. develop Customer Service Engineers for
providing exceptional level of service as required by current and potential customers.
• To efficiently allocate incoming IPhone requests through SAP to the team, prioritizing actions and monitoring team
resource so that customer deadlines are met.
• To work with the Customer Relationship as a Team leader to implement service delivery requirements.
• Provide proper guidance to Install Aramco Profile in his IPhone if customer needs.
• Provide training to the team if it’s necessary.
• Coordinate with internal and external customers as necessary
• Familiarize the team with the customer needs, specifications, design targets, the development process, design
standards, techniques and tools to support task performance.
• Check the reports Daily basis.
• Help keep the team focused and on track
• Provide status reporting of team activities against the program plan or schedule
• Keep the project manager and product committee informed of task accomplishment, issues and status
• Escalate issues which cannot be resolved by the team
• Handle customer queries as per target response time and maintain complete customer record.
• Provide guidance and training resident and other junior support engineers.
• Interact with customer senior management and technical team on operational and service level queries.
• To compile reports on SLA targets, numbers and types of request, communicating findings to the Project Manager and
to respond to any further requests for data that are required for analysis.

Provide Technical support and solutions to Aramco customers in iPhone project. develop Customer Service Engineers for
providing exceptional level of service as required by current and potential customers.
• To efficiently allocate incoming IPhone requests through SAP to the team, prioritizing actions and monitoring team
resource so that customer deadlines are met.
• To work with the Customer Relationship as a Team leader to implement service delivery requirements.
• Provide proper guidance to Install Aramco Profile in his IPhone if customer needs.
• Provide training to the team if it’s necessary.
• Coordinate with internal and external customers as necessary
• Familiarize the team with the customer needs, specifications, design targets, the development process, design
standards, techniques and tools to support task performance.
• Check the reports Daily basis.
• Help keep the team focused and on track
• Provide status reporting of team activities against the program plan or schedule
• Keep the project manager and product committee informed of task accomplishment, issues and status
• Escalate issues which cannot be resolved by the team
• Handle customer queries as per target response time and maintain complete customer record.
• Provide guidance and training resident and other junior support engineers.
• Interact with customer senior management and technical team on operational and service level queries.
• To compile reports on SLA targets, numbers and types of request, communicating findings to the Project Manager and
to respond to any further requests for data that are required for analysis.