About Me
8+ years of work experience, delivering top level service is
my specialty and I thrive in a diverse and fast paced
management environment. Throughout my career, I have
accrued a multitude of skills including corporate
technology ma...
I am seeking new professional challenges and eager to put
my knowledge towards the growth and development of
your organization.
Skills
Others
Data & Analytics
Web Development
Database
Portfolio Projects
Company
Saudi Aramco IPhone Project
Description
Provide Technical support and solutions to Aramco customers in iPhone project. develop Customer Service Engineers for
providing exceptional level of service as required by current and potential customers.
• To efficiently allocate incoming IPhone requests through SAP to the team, prioritizing actions and monitoring team
resource so that customer deadlines are met.
• To work with the Customer Relationship as a Team leader to implement service delivery requirements.
• Provide proper guidance to Install Aramco Profile in his IPhone if customer needs.
• Provide training to the team if it’s necessary.
• Coordinate with internal and external customers as necessary
• Familiarize the team with the customer needs, specifications, design targets, the development process, design
standards, techniques and tools to support task performance.
• Check the reports Daily basis.
• Help keep the team focused and on track
• Provide status reporting of team activities against the program plan or schedule
• Keep the project manager and product committee informed of task accomplishment, issues and status
• Escalate issues which cannot be resolved by the team
• Handle customer queries as per target response time and maintain complete customer record.
• Provide guidance and training resident and other junior support engineers.
• Interact with customer senior management and technical team on operational and service level queries.
• To compile reports on SLA targets, numbers and types of request, communicating findings to the Project Manager and
to respond to any further requests for data that are required for analysis.
Company
Maaden
Role
Software Architect
Description
Provide Technical support and solutions to Aramco customers in iPhone project. develop Customer Service Engineers for
providing exceptional level of service as required by current and potential customers.
• To efficiently allocate incoming IPhone requests through SAP to the team, prioritizing actions and monitoring team
resource so that customer deadlines are met.
• To work with the Customer Relationship as a Team leader to implement service delivery requirements.
• Provide proper guidance to Install Aramco Profile in his IPhone if customer needs.
• Provide training to the team if it’s necessary.
• Coordinate with internal and external customers as necessary
• Familiarize the team with the customer needs, specifications, design targets, the development process, design
standards, techniques and tools to support task performance.
• Check the reports Daily basis.
• Help keep the team focused and on track
• Provide status reporting of team activities against the program plan or schedule
• Keep the project manager and product committee informed of task accomplishment, issues and status
• Escalate issues which cannot be resolved by the team
• Handle customer queries as per target response time and maintain complete customer record.
• Provide guidance and training resident and other junior support engineers.
• Interact with customer senior management and technical team on operational and service level queries.
• To compile reports on SLA targets, numbers and types of request, communicating findings to the Project Manager and
to respond to any further requests for data that are required for analysis.
Skills
IT ManagementCompany
SABIC
Role
Frontend Developer
Description
Provide Technical support and solutions to Aramco customers in iPhone project. develop Customer Service Engineers for
providing exceptional level of service as required by current and potential customers.
• To efficiently allocate incoming IPhone requests through SAP to the team, prioritizing actions and monitoring team
resource so that customer deadlines are met.
• To work with the Customer Relationship as a Team leader to implement service delivery requirements.
• Provide proper guidance to Install Aramco Profile in his IPhone if customer needs.
• Provide training to the team if it’s necessary.
• Coordinate with internal and external customers as necessary
• Familiarize the team with the customer needs, specifications, design targets, the development process, design
standards, techniques and tools to support task performance.
• Check the reports Daily basis.
• Help keep the team focused and on track
• Provide status reporting of team activities against the program plan or schedule
• Keep the project manager and product committee informed of task accomplishment, issues and status
• Escalate issues which cannot be resolved by the team
• Handle customer queries as per target response time and maintain complete customer record.
• Provide guidance and training resident and other junior support engineers.
• Interact with customer senior management and technical team on operational and service level queries.
• To compile reports on SLA targets, numbers and types of request, communicating findings to the Project Manager and
to respond to any further requests for data that are required for analysis.
Skills
Data ArchitectCompany
KJO
Role
Full-Stack Developer
Description
Provide Technical support and solutions to Aramco customers in iPhone project. develop Customer Service Engineers for
providing exceptional level of service as required by current and potential customers.
• To efficiently allocate incoming IPhone requests through SAP to the team, prioritizing actions and monitoring team
resource so that customer deadlines are met.
• To work with the Customer Relationship as a Team leader to implement service delivery requirements.
• Provide proper guidance to Install Aramco Profile in his IPhone if customer needs.
• Provide training to the team if it’s necessary.
• Coordinate with internal and external customers as necessary
• Familiarize the team with the customer needs, specifications, design targets, the development process, design
standards, techniques and tools to support task performance.
• Check the reports Daily basis.
• Help keep the team focused and on track
• Provide status reporting of team activities against the program plan or schedule
• Keep the project manager and product committee informed of task accomplishment, issues and status
• Escalate issues which cannot be resolved by the team
• Handle customer queries as per target response time and maintain complete customer record.
• Provide guidance and training resident and other junior support engineers.
• Interact with customer senior management and technical team on operational and service level queries.
• To compile reports on SLA targets, numbers and types of request, communicating findings to the Project Manager and
to respond to any further requests for data that are required for analysis.
Skills
dynamics crm