Rodrigo S.

Industrial Engineer. Business Intelligence, Project Management, Finance, Telecommunications

Mexico City , Mexico

Experience: 12 Years

Rodrigo

Mexico City , Mexico

Industrial Engineer. Business Intelligence, Project Management, Finance, Telecommunications

24000 USD / Year

Start Date / Notice Period end date: 2022-05-17

12 Years

Now you can Instantly Chat with Rodrigo!

Chat Now

About Me

I have over 8 years of experience working in Business Intelligence, Project Management, and Customer Service positions. Currently, I work as a Customer Success Specialist, where I have the opportunity to provide first and second-level support to c...

Skills

Positions

Analysts

Data scientist

Scrum Masters

Portfolio Projects

https://5ca.com

Description

Full responsibility for the customer care operations in the gaming industry department, attending worldwide customers but with main focus in LATAM
Fulfillment of customer requirements, leading a team of around 12 persons between LATAM and Europe
Multicultural team training with different functional and technical capabilities
Customer’s business processes understanding to define the best scalable, out of the box and evolving solution for each use case
Gathering of business raw data, analysis, creation of dashboard, and reporting
Rotation initiative on core business areas to identify areas of improvement and implementation of best practices

Show More Show Less

https://www.lionbridge.com

Description

Database maintenance, optimization and management of Points of Interest (POIs)
Business Intelligence analysis to optimize profits, identify trends, areas of opportunity and growth
Administration of POIs and integration with final technical solution for end consumers
Analysis of raw geolocation info and cross-reference with POIs databases to validate and generate end-user POIs

Show More Show Less

https://www.facebook.com/DrorzatCollectionsMX

Description

Setup of a dealership business of boutique musical instruments in the Mexican Market
In charge of Feasibility and cost analysis of the Project
Responsible for end-to-end Marketing, Sales, and Distribution functions
Definition, management, execution, and continuous improvement analysis of Logistics and Customer Success services
Successfully established a direct-sales business model, with a sustained growth of 26% in revenue for 5 consecutive years

Show More Show Less

Description

Pre-sales, proposals and scope definition leader of the payphone business telecommunications service
Create built-to-suit commercial offerings for each customer
Execute market analysis, minute-traffic and income forecasting, minute mix, costing, margin, and profit analysis
Customer Portfolio Management, responsible for customer’s legal documents administration and definition of Value-Added Services (SVA’s)
Database Exploitation and KPI management to support business decision-making via SQL and Oracle Business Intelligence
Project Evaluation, analysis and implementation of Special Projects, including supplier assessment, costing, technical specifications, financial, purchasing and logistics management, pricing and deployment

Show More Show Less

https://www.telefonica.com.mx

Description

Wholesale Management Quality Control Process Documentation, including Process Mapping and Administration, ISO and Sarbanes-Oaxley Audit Support and documenting
Data mining, business intelligence, and analysis to support decision-making with respect to income, traffic, market share and revenue share
KPI’s definition, dashboard creation and reporting to core business areas
Project Evaluation, including gathering crucial information, analysis, business area management, financial evaluation and supplier negotiation
Wholesale Management budget administration for business areas such as Roaming, Long Distance, Payphone Business, Interconnection, Clearing House, among others.

Show More Show Less