Rodrigo S.

Rodrigo S.

Industrial Engineer. Business Intelligence, Project Management, Finance, Telecommunications

Mexico City , Mexico

Experience: 12 Years

Rodrigo

Mexico City , Mexico

Industrial Engineer. Business Intelligence, Project Management, Finance, Telecommunications

24000 USD / Year

  • Start Date / Notice Period end date: 2022-05-17

12 Years

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About Me

I have over 8 years of experience working in Business Intelligence, Project Management, and Customer Service positions. Currently, I work as a Customer Success Specialist, where I have the opportunity to provide first and second-level support to c...

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Portfolio Projects

Telecommunications Project Analyst

https://www.telefonica.com.mx

Company

Telecommunications Project Analyst

Role

Project Manager (Team Lead)

Description

  • Wholesale Management Quality Control Process Documentation, including Process Mapping and Administration, ISO and Sarbanes-Oaxley Audit Support and documenting
  • Data mining, business intelligence, and analysis to support decision-making with respect to income, traffic, market share and revenue share
  • KPI’s definition, dashboard creation and reporting to core business areas  
  • Project Evaluation, including gathering crucial information, analysis, business area management, financial evaluation and supplier negotiation
  • Wholesale Management budget administration for business areas such as Roaming, Long Distance, Payphone Business, Interconnection, Clearing House, among others.

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Payphone Business

Company

Payphone Business

Role

Scrum Master

Description

  • Pre-sales, proposals and scope definition leader of the payphone business telecommunications service
  • Create built-to-suit commercial offerings for each customer
  • Execute market analysis, minute-traffic and income forecasting, minute mix, costing, margin, and profit analysis
  • Customer Portfolio Management, responsible for customer’s legal documents administration and definition of Value-Added Services (SVA’s)
  • Database Exploitation and KPI management to support business decision-making via SQL and Oracle Business Intelligence
  • Project Evaluation, analysis and implementation of Special Projects, including supplier assessment, costing, technical specifications, financial, purchasing and logistics management, pricing and deployment

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Company

Entrepreneur

Role

Product Manager

Description

  • Setup of a dealership business of boutique musical instruments in the Mexican Market
  • In charge of Feasibility and cost analysis of the Project
  • Responsible for end-to-end Marketing, Sales, and Distribution functions
  • Definition, management, execution, and continuous improvement analysis of Logistics and Customer Success services
  • Successfully established a direct-sales business model, with a sustained growth of 26% in revenue for 5 consecutive years

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Online Mapping Analyst

https://www.lionbridge.com

Company

Online Mapping Analyst

Role

Analysts (Non programmer role)

Description

  • Database maintenance, optimization and management of Points of Interest (POIs)
  • Business Intelligence analysis to optimize profits, identify trends, areas of opportunity and growth 
  • Administration of POIs and integration with final technical solution for end consumers
  • Analysis of raw geolocation info and cross-reference with POIs databases to validate and generate end-user POIs

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Customer Success Specialist

https://5ca.com

Company

Customer Success Specialist

Role

Project Manager (Team Lead)

Description

  • Full responsibility for the customer care operations in the gaming industry department, attending worldwide customers but with main focus in LATAM
  • Fulfillment of customer requirements, leading a team of around 12 persons between LATAM and Europe
  • Multicultural team training with different functional and technical capabilities
  • Customer’s business processes understanding to define the best scalable, out of the box and evolving solution for each use case
  • Gathering of business raw data, analysis, creation of dashboard, and reporting
  • Rotation initiative on core business areas to identify areas of improvement and implementation of best practices

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