Saurabh B.

Saurabh B.

Application support

Bikaner , India

Experience: 7 Years

Saurabh

Bikaner , India

Application support

15360 USD / Year

  • Immediate: Available

7 Years

Now you can Instantly Chat with Saurabh!

About Me

Experience of 7 years working in  application support using java. 

Databases worked on ->Sql,Postgres Sql

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Positions

Portfolio Projects

Royal bank of Canada

Company

Royal bank of Canada

Role

Scrum Master

Description

  • Working on Service Now, HP service manager for handling incidents  regarding priority of tickets.
  • Worked on  SQL queries and working on Unix tickets root cause analysis and workflow communication.
  • Maintained and monitored production system alerts and provided triage support for priority one and two system outage.
  • Monitor and manage support queues on a day to day basis to ensure SLAs are met and to ensure a high level of   customers.
  • Assist with planning and testing of application, configuration and database changes, and installation of upgrades and  patch management and update production support documentation.

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Equifax

Company

Equifax

Role

Scrum Master

Description

  • Extensively used JIRA for defect tracking/ project management especially in Agile/Scrum environment.
  • Working on Service Now, HP service manager for handling incidents  regarding priority of tickets.
  • Worked on  SQL queries and working on Unix tickets root cause analysis and workflow communication.
  • Maintained and monitored production system alerts and provided triage support for priority one and two system outage.
  • Monitor and manage support queues on a day to day basis to ensure SLAs are met and to ensure a high level of   customers.
  • Assist with planning and testing of application, configuration and database changes, and installation of upgrades and  patch management and update production support documentation.
  • Installed and configured Nagios to constantly monitor network bandwidth, memory usage, and hard drive status

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Tomtom

Company

Tomtom

Role

Scrum Master

Description

Application support

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Equifax

Company

Equifax

Role

Scrum Master

Description

  • Working on Service Now, HP service manager for handling incidents  regarding priority of tickets.
  • Worked on  SQL queries and working on Unix tickets root cause analysis and workflow communication.
  • Maintained and monitored production system alerts and provided triage support for priority one and two system outage.
  • Monitor and manage support queues on a day to day basis to ensure SLAs are met and to ensure a high level of   customers.
  • Assist with planning and testing of application, configuration and database changes, and installation of upgrades and  patch management and update production support documentation.

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Skills

PostgreSQL
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