About Me
Experience of 7 years working in application support using java.
Databases worked on ->Sql,Postgres Sql
... Show MoreSkills
Web Development
Development Tools
Database
Operating System
Others
Software Engineering
Positions
Portfolio Projects
Company
Royal bank of Canada
Role
Scrum Master
Description
- Working on Service Now, HP service manager for handling incidents regarding priority of tickets.
- Worked on SQL queries and working on Unix tickets root cause analysis and workflow communication.
- Maintained and monitored production system alerts and provided triage support for priority one and two system outage.
- Monitor and manage support queues on a day to day basis to ensure SLAs are met and to ensure a high level of customers.
- Assist with planning and testing of application, configuration and database changes, and installation of upgrades and patch management and update production support documentation.
Skills
Java (All Versions) UnixTools
vsphere client SQLiteCompany
Equifax
Role
Scrum Master
Description
- Extensively used JIRA for defect tracking/ project management especially in Agile/Scrum environment.
- Working on Service Now, HP service manager for handling incidents regarding priority of tickets.
- Worked on SQL queries and working on Unix tickets root cause analysis and workflow communication.
- Maintained and monitored production system alerts and provided triage support for priority one and two system outage.
- Monitor and manage support queues on a day to day basis to ensure SLAs are met and to ensure a high level of customers.
- Assist with planning and testing of application, configuration and database changes, and installation of upgrades and patch management and update production support documentation.
- Installed and configured Nagios to constantly monitor network bandwidth, memory usage, and hard drive status
Skills
Java (All Versions) Service now SQLTools
UNIX SHELL SCRIPTINGCompany
Equifax
Role
Scrum Master
Description
- Working on Service Now, HP service manager for handling incidents regarding priority of tickets.
- Worked on SQL queries and working on Unix tickets root cause analysis and workflow communication.
- Maintained and monitored production system alerts and provided triage support for priority one and two system outage.
- Monitor and manage support queues on a day to day basis to ensure SLAs are met and to ensure a high level of customers.
- Assist with planning and testing of application, configuration and database changes, and installation of upgrades and patch management and update production support documentation.
Skills
PostgreSQLTools
Visual Studio Online