• Extensively used JIRA for defect tracking/ project management especially in Agile/Scrum environment.
• Working onService Now, HP service managerfor handling incidents regarding priority of tickets.
• Worked onSQL queriesand working onUnixtickets root cause analysis and workflow communication.
• Maintained and monitored production system alerts and provided triage support for priority one and two system outage.
• Monitor and manage support queues on a day to day basis to ensure SLAs are met and to ensure a high level of customers.
• Assist with planning and testing of application, configuration and database changes, andinstallation of upgrades and patch managementand update production support documentation.
• Installed and configured Nagios to constantly monitor network bandwidth, memory usage, and hard drive status

Application support

• Working on Service Now, HP service manager for handling incidents regarding priority of tickets.
• Worked on SQL queries and working on Unix tickets root cause analysis and workflow communication.
• Maintained and monitored production system alerts and provided triage support for priority one and two system outage.
• Monitor and manage support queues on a day to day basis to ensure SLAs are met and to ensure a high level of customers.
• Assist with planning and testing of application, configuration and database changes, and installation of upgrades and patch management and update production support documentation.

• Working onService Now, HP service managerfor handling incidents regarding priority of tickets.
• Worked onSQL queriesand working onUnixtickets root cause analysis and workflow communication.
• Maintained and monitored production system alerts and provided triage support for priority one and two system outage.
• Monitor and manage support queues on a day to day basis to ensure SLAs are met and to ensure a high level of customers.
• Assist with planning and testing of application, configuration and database changes, andinstallation of upgrades and patch managementand update production support documentation.