Blessy A.

Blessy A.

RESUME

Chennai , India

Experience: 4 Years

Blessy

Chennai , India

RESUME

4 Years

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About Me

 Systems analyst with 4.3 years of experience in Global application support team and providing comprehensive technical IT support to end-users. Handling various kind of applications and provide friendly, timely and high-quality IT support to end ...

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Portfolio Projects

Infor EAM

Company

Infor EAM

Role

Analysts (Non programmer role)

Description

Enterprise Asset Management [EAM is a third-party application for Asset Managements from the control of existing assets, maintenance, spare parts management, work management and depreciation of fixed assets.

Ø Automated Quarterly User access review: Site responsible to confirm the access right to record the user accounts reviewed with the changes required or to confirm the current access are correct.

SNC Ticket will be raised automatically during every quarter (once in 90 days) for the EAM Active Users with the status of pending approval of their respective EAM Site Reviewer via GOT IT. If the Reviewer approves the request, based on the comments provided in the reviewed file the user’s account will be retained for the quarter/deactivated in EAM automatically by the SQL commands through a job scheduled at SNC end.

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Skills

Service now SQL

Tools

Service now

Workday Expense tool

Company

Workday Expense tool

Role

Analysts (Non programmer role)

Description

Workday expense application is being used globally for creating travel & other expense related requests and getting it reimbursed.   

  • Key role in migrating eexpense from eBPM tool to workday.
  • Involved in Pre-Production and Post-Production activities.
  • Created user guide for users to the submit travel & expense request in workday without errors and confusions.
  • Troubleshoot the Expense related issues in EXR tool  to reach the expense requests in Baan correctly and researched issues by querying SQL database to resolve it, answered inquiries and provided outline solution.
  • Involved in preparation of daily status reports, weekly status reports, daily health check of applications, status meetings with respective teams.

 

  • Involved in identifying repeated incident tickets (like to manually refresh the expense requests, BP code issues) provided permanent fix by identifying root cause and documented it in knowledgebase articles.

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Skills

Workday HCM

Tools

.Net