Roles were the following:

• Migrate existing workloads to Azure cloud.
• Support Azure operations

Roles were the following:

• Migrate on premises users to o365.
• Manage and support Exchange on-premises and o365 environment

Roles included:

• Design, Install Configure and Troubleshoot all issues related to Windows Clustering. This also includes DR activities for the Customer on mission critical cluster servers, NLB
• Virtualization: Troubleshoot all issues related to Hyper-v. MS SCVMM to manage Virtual Machines
• Storage: For like MS iSCSI (Target and Initiator), Advanced Disk Management, Software RAID, DiskPart variants, FSutil, Deep Dive using DiskProbe (MS Hex Editor) to restore failed MBR, update sector information, change disk type (MBR/GPT) and File System Label, FSExtend to extend the File System after adding storage spaceDeployment: For Sysprep, Windows Deployment Server (WDS), Microsoft Deployment Toolkit (MDT)
• Backup: Troubleshoot issues related to Volume Shadow Copy (VSS), Windows Backup, VSS Trace Analysisto digdeep into VSS issues, vShadow to manage and troubleshoot VSS issues
• Setup & Activation: All issues related to patches not getting installed, Servicing issues, Trusted Installer issues, Activation issues via KMS or MAK, activation issues of legacy OS’.Assist to configure KMS server in the env, Provide Advisory support on Activation
• Other Activities: Have presence in MS Community World-wide, in the following ways:Providing technical help on Public Non-MS forums, Writing internal Knowledge Base articles on Hot issues

Roles included:

• Was primarily involved with onsite team for P2V migration of 300 Windows boxes (Production, Staging, Development and Testing), across multiple domains. This initially included install and configuration of 200 ESX v3.5 Hosts and VirtualCenter v2.5 inside the far.
• Was responsible for streamlining the Virtualization project for operations activities. This included creating Standard Operating Procedures (SOP), authoring checklists, training material and training team members on administering the farm for day-to-day maintenance activities.
• Spear-headed the Problem Management initiative within the team. This involved sanitizing the top noise-makers, from all technical deficiencies, by applying best practices and proactive RCA; and sometimes in coordination with respective Vendors. Finding vulnerable areas of servers and giving cost effective solutions. This initiative was a resounding success as it reduced Incident tickets by more than 100% in a 9 months period. Thereby, also reducing Problem management tickets by more than 350% during the same period.