Work with business partners within one business process to align technology solutions.
 Performance monitoring and tuning for ESXi Servers, Virtual Center Servers and Virtual Machines
 Handling mobility support through AirWatch.
 Working on Perforce for providing platform compatibility for vRealize Pak’s.
 Service Validation & testing for vRealize Operations Manager.
 Build & Release management / Change management.
 Provide technical oversight across systems and applications, including escalations and resolutions.
 Lead, evaluate, provide resources and drive a team towards realistic goals
 Verify adherence to control/risk standards and processes.
 Translating requirements and use cases into test conditions and expected results for product, performance,
and user acceptance testing.
 Perform operational and business readiness activities, such as creation of training materials/work instructions
and provide training.
 End-to-end ownership

Assisting in the gathering of measurements and metrics during the Measure stage.
 Instructing cross-functional teams in adapting to and understanding improvement processes.
 Ensures staff has the resources and skills needed to support all work initiatives by conducting team
huddles / trainings / knowledge transfer.
 Analyze client operations to understand their strengths and weaknesses to determine opportunities for
improvements.
 Investigates problems and develops recommendations for resolution.
 Aid in creation of communication plans that will explain the improvements and process changes.
 Identifying the root cause analysis and flag critical areas for management attention.
 Escalation Management / Enhancement.

Train support executives on call handling and technical skills.
Monitoring Technical desktop support calls handled by support executives.
Provide feedback to the executives on call handling techniques based on client feedbacks.
Client Interaction.

Team monitoring / Quality management.

Work with business partners within one business process to align technology solutions.
 Performance monitoring and tuning for ESXi Servers, Virtual Center Servers and Virtual Machines
 Handling mobility support through AirWatch.
 Working on Perforce for providing platform compatibility for vRealize Pak’s.
 Service Validation & testing for vRealize Operations Manager.
 Build & Release management / Change management.
 Provide technical oversight across systems and applications, including escalations and resolutions.
 Lead, evaluate, provide resources and drive a team towards realistic goals
 Verify adherence to control/risk standards and processes.
 Translating requirements and use cases into test conditions and expected results for product, performance,
and user acceptance testing.
 Perform operational and business readiness activities, such as creation of training materials/work instructions
and provide training.
 End-to-end ownership of incidents and service requests; meeting deadlines and TAT without compromising
quality norms and adhering to SLA.