- Interacting with the clients, vendors and IT Teams to gather, define, clarify and refine requirements; guiding the architecture and design of applications/solutions

- Documenting requirements into Business Analysis Artifacts eg Business Requirements Document, User Stories, Functional Specifications etc
 - Understanding business processes, studying and analyzing workflow to design solutions (As-Is, To-Be and Solutioning/Freezing), also preparing requirement & testing documents and conducting gap analysis
-  Completed As-Is study for 18 countries, Requirement gathering and Analysis for global solution, and prepared Business Requirements Document. Managed team of business analysts, allocated tasks, planned requirements, interaction with various stakeholders across geographies, developed strategies for baselining requirements, managing change requestsImplementing project plans within preset budgets and ddadlines
- Led the RFI, RFP process for including budgeting, planning, vendor selection and execution; created RFI templates which was selected as best practices for Global use in future RFI projects
- Led the Business Analysis team in building and deploying the Business Analysis Practices and was nominated for Semi-finalists in Best in Class category
- Managed Product Backlog as a proxy Product Owner using JIRA, Confluence in collaboration with Global Stakeholders for NFR projects
-Participated in daily Scrum Meetings, Release Planning, Sprint Planning, Backlog Grooming and Sprint work product demo’s
-Also, supported Delivery team as Six Sigma Black Belt Practitioner in Business Process Reengineering for Payments and Corporate Finance Business Unit
-As a Black belt, delivered high value cost reduction process improvement project on Travel
- Completed the transition of project from Vendor to internal team – this involved visit to vendor site, understand the functionality of the system, record the process flow, disseminate information across new members and conduct impact analysis for changes.
- Prepared training plan and trained/coached large number of Business analysts on Business Analysis best practices.

Managed functional and technical team for Fiserv project on functional domain & quality process. Prepared project plans, quality plans, estimation using functional points, trend and metrics analysis. Provided functional and application training and consultancy to the team
 Lead Business Analyst for Clear Technology project. Determined application requirements with the
business community. Performed Current State Analysis by building business process flow diagrams
using MS Visio. Performed data mapping and prepared XML Service Specifications.
 Consultant – Business Systems Analyst for Guardian Life Insurance and Annuities Company Ltd,
USA. Gathering requirements from various stakeholders, documenting in functional specification
document, analyzing specifications, preparing time estimates, system testing the work product,
coordinating with users for signoff and supporting product implementation. Also, presenting demo
module to users, preparing user documents and training users on use of software
 Business System Analyst for Cyberlife project. Analyzed specifications,
prepared time estimates and allocated work to team members, coordinated with the client,
performed Quality Assurance checks for the deliverables, mentoring, coaching and
consultation on functional requests

• Implemented the eLife system and processes for the newly formed joint venture company.
• Carried out detailed study and design of customer requirements for enhancements to the
• software.
• Provided consultation to the customer on best practices and processes
• Trained the group on functionality of the system

Consultant – Business Systems Analyst for Guardian Life Insurance and Annuities Company Ltd,
USA. Gathering requirements from various stakeholders, documenting in functional specification
document, analyzing specifications, preparing time estimates, system testing the work product,
coordinating with users for signoff and supporting product implementation. Also, presenting demo
module to users, preparing user documents and training users on use of software