Now you can Instantly Chat with Patricia!
SPECIALIZED SKILLS: Sr. Business – Systems – Process - UAT – ITIL Analyst
Over 13 years of professional experience in Short Term (Agile)/Long Term contracts for post implementations as Business, Systems, Process, and...
Requirements Elicitation-Management-Determination, Business Requirements Document (BRD), Functional and Non-Functional Specifications, Current and Future State Business Process Modeling (BPA, BPR, BPM, BPMN), SOW, process maps, design process improvement solutions, PMO methodologies, SDLC, Facilitation, JAD’s, JAR’s, Data Flow Diagrams, UML, EPIC Storyboards, User Stories, Use Cases, User Acceptance Testing (UAT), ITIL-ITSM Change Management, Performance Improvements, Project Management Scope and Initiation Documents, Security, Technical Writing, SIT’s, Scripts, Standard Operating Procedures (SOP), Vendor Scorecards, Workflow.
TOOLS AND TECHNIQUES:
BABOK, SDLC, ISO9000QM, MS Office: Outlook, Skype, SharePoint, Word, Excel, PowerPoint, Visio, Project, SharePoint, Agile (Scrum), ITIL, Change Management, Service Management, Technical Writing, NAPO, PMBOKShow More
Service Desk Manager Electronic Deployment, ITIL U.S. Veterans Affairshttps://www.linkedin.com/in/mbabusinessanalyst
Service Desk Manager Electronic Deployment, ITIL U.S. Veterans Affairs
Herbalife International, Torrance, CA 02/2011 - 03/2011 Senior Business System/Process Analyst Contractor • Developed custom solutions and researched by applying analytical processes to the planning, design, and implementation of new and improved utilized requirements and techniques carrying out project assignments for enhancements to North American (NAM) affiliate websites Business Requirements Documents.
Caesars Entertainment IT Contractor
Reviewed, analyzed, and evaluated processes, systems, and user needs for planned projects based on the business plan of the enterprise. Translated high level business requirements and managed configuration changes. Gathered and refined business requirements and recommended business requirements interdependencies developing complex business cases using business improvement tools and techniques for process mapping, analysis, design and re-engineering. Performed reversed engineering by eliciting, developing, organizing, and documenting processes for transmitting PII and Privacy data for compliance with Data Digital Security (DDS) requirements. • Defined requirements, current (as is) and future (to be) state processes migrating Microsoft Access application through Microsoft SQL server updating the user interfaces (UI) applications. Facilitated communication and gained commitment between business units to align solutions with business strategies. Prepared process maps, data analysis, workflows, artifacts, data flow diagrams, UML, storyboard models, scorecards, and Standard Operating Procedures (SOP’s) supporting performance improvements. • Developed Requirements Documents (BRD-Functional and Non-Functional specifications) for the Debt Collection and Anti-Money Laundering financial applications and IT Regulatory and Compliance QA audits. Worked on multiple projects as a PMO team member. Facilitated project governance, corporate priorities, and JAD workshops with Business Owners, SME, and Application Developers. Coached and mentored less experienced staff.Show More Show Less
Application Development Processes Contractor
Served as Sr. Business Analyst Consultant for Disney Consumer Products under the direct supervision of the Director of IT directing policy, procedural, and operational changes to increase program effectiveness and mission accomplishment by analyzing, defining, and documenting analytical processes for electronic deployment, planning design, and implementation of new and improved Director approval process for Requirements, Design, Development, and Security documents resulting in PM approval Playbooks.Show More Show Less
Financial Application Development (Government)
• Prepared defect tracking entries and annotations, resulting in other writing to include Business Process Traceability and Decomposition matrix. • Analyzed the interrelationships of pertinent components from Requirements and Design documents for the Making Homes Affordable application and planned the sequence of actions necessary to accomplish the assignment to meet government compliance • Performed Process Analysis, User Acceptance Testing, and Quality Assurance assessments by creating 200 SIT’s identifying storage, data migration issues, and gaps.Show More Show Less