Team Management

Resource Planning

Software Developmentt

GTM for offshore center

· Offshore team management and development of operations scripts.

· Responsible for service/product design & change request management for Lebara mobile countries.

· Design and Architecture, integration with the Charging System OCS5.5. New VoIP application Lebara Talk (worldwide deployment Asia, America and Europe).

· Close coordination with marketing team to understand, design and implement Product and Tariff changes on the system, ensuring that the business requirements are met within the timelines given.

· In direct contact with the Network and Business teams, evaluating the services impact for new projects, product and change requests.

· Have involved improvement process with Business team/Pricing team, to make the delivery more efficient and reactive to challenge/competitive with the market.

· Interaction with other BSS systems such as BI, CRM, Online and other IT systems.

· Troubleshooting incidents reported by support customer service.

· Implement and Maintain the Charging configuration for Lebara Mobile covering all over the world customers and services.

Functional requirement gathering. HLD and LLD documentation for the broadband and wifi scenario. Designing Solution for PCRF and OCS. Integration Solution for Third Party Vendors. SPOC for Customer. Team Management. Interact with customers – understand their business needs/issues, provide product details.

Designing Solution for PCRF, OCS AND NEOX. Integration Solution for Third Party Vendors. Pre-sales for Dial Center and customer care NEOX solution. Managing on-site and off-shore team. Pre-sales for OSS/BSS. Incident Management and Change Management. Interact with customers – understand their business needs/issues, provide product details.

· Functional requirement gathering.

· HLD and LLD documentation for the broadband and wifi scenario.

· Designing Solution for PCRF and OCS.

· Integration Solution for Third Party Vendors.

· SPOC for Customer.

· Team Management.

Interact with customers – understand their business needs/issues, provide product details

Call flow design. Migration Planning. CBS Expansion. Pre and Post Migration Testing Migrating data from old system to new system. Application Upgrades. Daily Maintenance issues. Took part in technical call center bidding and created solution for call center.

Setting up test scenarios and help to execute them. Testing with client for their business scenarios. Designing logic for new tariff system suitable for client. Software and Application upgrades. Technical Presentation and explaining the customer about the system.

Integrating servers with various third party entities. GSM Call Flow architecture design. Defining API for various third party entities. Commissioning and testing voucher system. Designing logic for new tariff system suitable for client. Installing alarm monitoring tool and integrating with all the nodes and testing alarms. Auto Report configuration from all the nodes as per the requirement from the client. Technical Training to technical team members of the Client.

Integrating servers with various third party entities. Installing, commissioning and testing voucher system. Resolving issues related to tariff and network. Designing logic for new tariff system suitable for client. Installing and commissioning NetBack Up. Integrating NBU with other nodes. Auto Report configuration from all the nodes as per the requirement from the client. Served as Incident Manager (IM), first level of communication in case of critical issue.

E2E Delivery of Prepaid IN system. Worked as a software delivery team member for deployment of Online Charging System including voucher system and report system. Installation, integration and commissioning of Electronic Voucher Center (EVC). Dealt with Universal Voucher Center (UVC). Interacted with customer on day to day basis, for change management system. Performed User Acceptance Test (UAT) with customer. Migration of old IN system to new IN system. Taking a call trace and analyzing the same for any error. Co-ordination with R&D to resolve the queries. Product Conceptualization and implementation.

· Call flow design.

· Migration Planning.

· CBS Expansion.

· Pre and Post Migration Testing

· Migrating data from old system to new system.

· Application Upgrades.

· Daily Maintenance issues.

Took part in technical call center bidding and created solution for call center.

To manage proper handover and takeover of customer calls and ensuring its closure. Product Conceptualization and implementation. Co-ordination with the cross functional team for daily operational issues. Network impact analysis for introducing new features and functionalities. Co-ordination with Level 3 to resolve the queries. Taking a call trace and analyzing the same for any error and solving it. Manage day to day O&M for all IN / VAS nodes. Interact with partners and vendors - provide requirements and validate their deliverables. Interact with customers – understand their business needs/issues, provide product details. Worked with co-partner vendor Ericsson in Central IN VPN integration with HUAWEI.