About Me

Product Manager, ORISERVE, Mumbai - AI powered multilingual chatbots February-2021- PresentPartnered with Justpay team and Accenture team to implement WhatsApp payments integration for clientsresulting in yearly revenue lift of $10M.Managed team of 2... WhatsApp payments integration for clientsresulting in yearly revenue lift of $10M.Managed team of 26+ IT experts comprising Backend developers, frontend developers, data scientist,auditors and Software support team.Led the development of customer retention bot, which grew to $1.2M in annual revenue retaining ~80Kcustomers per day.Analyzed scope of the project and prepared an exhaustive list of product backlog based on competitiveanalysis, discussion with partners, and customer feature requests.Designed and implemented A/B experiments for our product to improve the conversion rate and reducechurn.Led implementation of multiple innovative Live chat features which reduced Average Agent handling timeby 13% and reduced customer escalations by 5%.Communicated progress and roadblock to stakeholders, including executive management, and maderecommendations to remove roadblocks leading to on-time and on-budget delivery of project.For new feature development or AI training of bots we used scrum framework working in sprint cycle of 2weeks. For DevOps, we used the Kanban framework.Developed presentations for c-level suite and stakeholders to communicate vision, goals, KPI, businessimpact, and roadmap.