• Manage end to end operations for all GBS Conversions.
• Manage TA Operations for all GBS mobility to India.
• Contributed to meeting the OB Targets for Q2 and Q3. In Q2 , contributed 10% of the target1(121 of 1199).

In Q3 , contributed 13% of the target1(208 of 1600). Received appreciation from the clients for the same.

• Accountable for delivery excellence through process optimization, efficiency, and managing overall TA targets quarter on quarter.
• Manage sessions for all offered candidates across location promoting IBM, with leadership participation in these sessions.
• Increased conversion from offered to onboard 69% from 59% in 2016

Global IBM Executive Mobility Team-HUMAN RESOURCES,

Key Responsibilities: Global Portfolio including

• Managing a globally integrated team, for Executives and driving a broad portfolio to maximize effectiveness and efficiency. SPOC for all Global Executives Movements, Processes and Approvals.
• Spearheading efforts to ensure smooth transition and handling, Process Transformation, Business & Technical Leadership, HR Business Development, On-boarding, Off-boarding and other HR delivery.
• Involved in process development, management and delivery. Overseeing all activities related to mobility activities in alignment with the TAT.
• Acting as a SPOC to local office mobility coordinators to develop a high level of customer service and a support model for Executives inbound to their office.

• Training local office staff on Global Mobility policies and procedures and coordinating day-to-day operations and relationships with external vendors.

• Working with Staffing Managers and HR Partners to maintain an up-to-date forecast of global mobility needs and coordinating with global and local HR and Finance to determine Executives packages and documenting them in the mobility agreement. Also ensuring proper cross-charge of expenses for transfers, tracking and reporting mobility related costs.
• Monitoring additional aspects of the Global Mobility program to identify opportunities for process improvement.

MANAGER – Talent Acquisition (OPERATIONS)

• Led a team of recruiters, catering to resource requirements for Project Managers & End User Support, Budgeting and Man-Power Planning.
• Accountable for delivery excellence through process optimization, efficiency, cost optimization and managing overall TA tools portfolio. Carried out Market Research (for all concerned business units) and Data Analysis with the concerned businesses, on weekly/monthly/quarterly basis. Handled end to end TA/Staffing for niche skills of Storage, IT Infrastructure, Network & Security, Disaster Recovery and QA.
• Executed full life cycle recruiting and selection process, candidate sourcing and pre-qualification, facilitating interview process, extension of employment offers. Timely Offer dispatch and SAP HRMS implementation.
• Set up Recruiting Network, Periodic Performance Assessment of TA Vendors & Contract renewals.

Coordinated with managers to determine staffing needs, and develop/implement creative and effective strategies.

CUSTOMER MANAGER

Key Achievements:

• Awarded the Summit Award, in recognition of demonstrating superior performance, ownership & initiative which is the highest award given to an employee across Accenture BPO in the month of July ’05 & Oct ‘05.
• Awarded the Certificate of Achievement in recognition of outstanding performance in the month of Oct ’05.
• Track record of consistently achieving the highest car insurance sales for 12 months
• Successfully developed a ‘Service Queries’ database which is being used by the whole process as a reference document and have been awarded an appreciation letter for my work on the floor.
• Recognized for being the Best Performer for 2 consecutive months and taking initiatives to groom new members to enhance performance and have been awarded an appreciation letter for this.