I worked as an analyst there I need to send a guy and give him remote support form my side if there is link issue in the atm

Troubleshooting the issue created by the customer and addressing the error to custodian as he could clear it by himself as there will be issue regarding the ATM and helping the custodian out by giving him the remote support FIS company was given 1257 UBI ATMs throughout the country. We have to check out the ATM if any issue created then have to dispatch and take follow up simultaneously the issue created might be machine related or UPS issue or LINK issue we have to provide remote support also. Fidelity addresses the reporting challenges by automating the manual customizations reports in Excel Using VBA to improve the reporting quality , and improving the reporting formats and team efficiency , 150+ reports were automated and improved the efficiency

Troubleshooting the issue created by the customer and addressing the error to custodian as he could clear it by himself as there will be issue regarding the ATM and helping the custodian out by giving him the remote support FIS company was given 1257 UBI ATMs throughout the country. We have to check out the ATM if any issue created then have to dispatch and take follow up simultaneously the issue created might be machine related or UPS issue or LINK issue we have to provide remote support also. Fidelity addresses the reporting challenges by automating the manual customizations reports in Excel Using VBA to improve the reporting quality , and improving the reporting formats and team efficiency , 150+ reports were automated and improved the efficiency.