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About Me
· Having overall 5+ years of experience in IT environment,ServiceNow platform.
· Incident Management, Problem Management, Change Management, Service Catalogs.
· Creating Groups for set of users and used them for approval combina...
· Creating Groups for set of users and used them for approval combinations, assignment, Email notifications.
· Development includes creating Business Rules, Script Includes,Service Level Agreements(SLA), User Interface design(UI), Client Scripts, Approvals etc.,.
· Customization of OOB UI, Applications, Modules, Notifications, reports, Service Catalogs, table forms using UI Policies and UI actions.
· Used Security access controls (ACL) for securing and providing the right access to right person/role.
· Working on creation and customization of complex workflows and custom workflow activities.
· Involved in transform maps, data sources and different transform scripts for data loads and management.
- Designing UI pages and Macros as per the client requirement. Moving Update sets from one instance to another instance.
- Involved in ServiceNow upgrade cycle.
- Built LDAP integration.
- Involved in SecOps implementation and support to security team.
Skills
Positions
Portfolio Projects
Description
· Developed many enhancements on Change Management, Service Catalogs and table customizations based on requirement.
· Incident, Problem, Change management,CMDB management, workflows, email notifications, background scripts.
· Involved in CAB meeting to propose the changes to next level, moving customizations between the instances.
· Responsible for interaction with client on daily basis, also with other technical support teams for resolution of
Issue.
· Majorly involved with Asset management to fulfill the requirement using different type configurations and representing the same in CMDB Dashboard.
· Partially involved in Service Portal, CMDB Discovery, integration and Performance Analytics (PA), Security incident Operations(Sec Ops).
· Produced a weekly performance report and schedule reports, scheduled jobs.
· Service catalog management, designed different types of catalog items, standard changes using record producers and designed workflows related catalog items.
· Daily involved in BAU calls, catalog management activities.
· Involved in Creation and modification of various Business Rules, Client Scripts, Script includes, UI Policies and UI Actions,etc.,
· Involved in MID Server configurations and stabilize the discovery schedules not to overlaps and over loaded.
- Involved in Service mapping, configured the business services using entry points to enable mapping , relationship along service applications , devices.
Description
Volvo rolled off the production line in Gothenburg way back in 1927 and since then, we’ve gone from strength to strength, creating world-changing innovations along the way. We’re also a global brand with manufacturing,Sweden.Volvo Cars Infrastructure which includes the automation of the Virtualized environment of the client using various orchestrator tools and scripting.
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· Designed, Configured and implemented thefollowing Service-Now processes atStockmannplc, Finland.
· Developed manyenhancements on Change Management, Service Catalogsand Configuring Email Properties for notifications and Moving Customizations from Instance to Instance.
· Responsible for interaction with client on daily basis, also with other technical support teams for resolution of
Issue.
· Interaction with internal SMO team for the incident, problem, change support and enhancements upon the requirements.
· Releasing windows and CAB meetings on weekly once.
· Produced a weekly performance report and monthly Project Status report.
· Responsible to communicate with ERP, Non-ERP, EUC Services, Service Desk, Network teams.
· Involved in Creation and modification of various Business Rules, Client Scripts, Script includes, UI Actions, UI Policies and UI Actions.
· Designed applications using UI Pages for tracking the data of present states of incidents and SRs.
· Involved in Training ServiceNow for the ELTP’s.
Creating the Virtual task board(VTB) for different stack holders to maintain the data overview
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