· Developed many enhancements on Change Management, Service Catalogs and table customizations based on requirement.

· Incident, Problem, Change management,CMDB management, workflows, email notifications, background scripts.

· Involved in CAB meeting to propose the changes to next level, moving customizations between the instances.

· Responsible for interaction with client on daily basis, also with other technical support teams for resolution of

Issue.

· Majorly involved with Asset management to fulfill the requirement using different type configurations and representing the same in CMDB Dashboard.

· Partially involved in Service Portal, CMDB Discovery, integration and Performance Analytics (PA), Security incident Operations(Sec Ops).

· Produced a weekly performance report and schedule reports, scheduled jobs.

· Service catalog management, designed different types of catalog items, standard changes using record producers and designed workflows related catalog items.

· Daily involved in BAU calls, catalog management activities.

· Involved in Creation and modification of various Business Rules, Client Scripts, Script includes, UI Policies and UI Actions,etc.,

· Involved in MID Server configurations and stabilize the discovery schedules not to overlaps and over loaded.

• Involved in Service mapping, configured the business services using entry points to enable mapping , relationship along service applications , devices.

Volvo rolled off the production line in Gothenburg way back in 1927 and since then, we’ve gone from strength to strength, creating world-changing innovations along the way. We’re also a global brand with manufacturing,Sweden.Volvo Cars Infrastructure which includes the automation of the Virtualized environment of the client using various orchestrator tools and scripting.

· Designed, Configured and implemented thefollowing Service-Now processes atStockmannplc, Finland.

· Developed manyenhancements on Change Management, Service Catalogsand Configuring Email Properties for notifications and Moving Customizations from Instance to Instance.

· Responsible for interaction with client on daily basis, also with other technical support teams for resolution of

Issue.

· Interaction with internal SMO team for the incident, problem, change support and enhancements upon the requirements.

· Releasing windows and CAB meetings on weekly once.

· Produced a weekly performance report and monthly Project Status report.

· Responsible to communicate with ERP, Non-ERP, EUC Services, Service Desk, Network teams.

· Involved in Creation and modification of various Business Rules, Client Scripts, Script includes, UI Actions, UI Policies and UI Actions.

· Designed applications using UI Pages for tracking the data of present states of incidents and SRs.

· Involved in Training ServiceNow for the ELTP’s.

Creating the Virtual task board(VTB) for different stack holders to maintain the data overview

We are the global leader in prestige beauty — delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. We are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in 150 countries. Infused throughout our organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of our founder Estée Lauder.

Stockmann is a Finnish listed company engaged in the retail trade. Its three business divisions are the Department Store Division and the Lindex and Seppälä fashion chains. Stockmann was established in 1862 and celebrated its 50th anniversary in 2012. Stockmann has 16 department stores and over 700 stores in 16 countries.The Department Store Division comprises 16 department stores, 21 other stores and 3 online stores. Stockmanns Department stores operate in Finland, Russia, and the Baltic countries. In Finland, the Division also includes the Stockmann and Academic Bookstore online stores, Stockmann Beauty cosmetics stores, and Hobby Hall.

Volvo rolled off the production line in Gothenburg way back in 1927 and since then, weve gone from strength to strength, creating world-changing innovations along the way. Were also a global brand with manufacturing, Sweden.Volvo Cars Infrastructure which includes the automation of the Virtualized environment of the client using various orchestrator tools and scripting.