· Developed many enhancements on Change Management, Service Catalogs and table customizations based on requirement.

· Incident, Problem, Change management,CMDB management, workflows, email notifications, background scripts.

· Involved in CAB meeting to propose the changes to next level, moving customizations between the instances.

· Responsible for interaction with client on daily basis, also with other technical support teams for resolution of

Issue.

· Majorly involved with Asset management to fulfill the requirement using different type configurations and representing the same in CMDB Dashboard.

· Partially involved in Service Portal, CMDB Discovery, integration and Performance Analytics (PA), Security incident Operations(Sec Ops).

· Produced a weekly performance report and schedule reports, scheduled jobs.

· Service catalog management, designed different types of catalog items, standard changes using record producers and designed workflows related catalog items.

· Daily involved in BAU calls, catalog management activities.

· Involved in Creation and modification of various Business Rules, Client Scripts, Script includes, UI Policies and UI Actions,etc.,

· Involved in MID Server configurations and stabilize the discovery schedules not to overlaps and over loaded.

• Involved in Service mapping, configured the business services using entry points to enable mapping , relationship along service applications , devices.

Volvo rolled off the production line in Gothenburg way back in 1927 and since then, we’ve gone from strength to strength, creating world-changing innovations along the way. We’re also a global brand with manufacturing,Sweden.Volvo Cars Infrastructure which includes the automation of the Virtualized environment of the client using various orchestrator tools and scripting.

· Designed, Configured and implemented thefollowing Service-Now processes atStockmannplc, Finland.

· Developed manyenhancements on Change Management, Service Catalogsand Configuring Email Properties for notifications and Moving Customizations from Instance to Instance.

· Responsible for interaction with client on daily basis, also with other technical support teams for resolution of

Issue.

· Interaction with internal SMO team for the incident, problem, change support and enhancements upon the requirements.

· Releasing windows and CAB meetings on weekly once.

· Produced a weekly performance report and monthly Project Status report.

· Responsible to communicate with ERP, Non-ERP, EUC Services, Service Desk, Network teams.

· Involved in Creation and modification of various Business Rules, Client Scripts, Script includes, UI Actions, UI Policies and UI Actions.

· Designed applications using UI Pages for tracking the data of present states of incidents and SRs.

· Involved in Training ServiceNow for the ELTP’s.

Creating the Virtual task board(VTB) for different stack holders to maintain the data overview