Mahesh G.

Mahesh G.

5+ Years of experience in ServiceNow

, India

Experience: 5 Years

Mahesh

5+ Years of experience in ServiceNow

13200 USD / Year

  • Immediate: Available

5 Years

Now you can Instantly Chat with Mahesh!

About Me

· Having overall 5+ years of experience in IT environment,ServiceNow platform.

· Incident Management, Problem Management, Change Management, Service Catalogs.

· Creating Groups for set of users and used them for approval combina...

· Creating Groups for set of users and used them for approval combinations, assignment, Email notifications.

· Development includes creating Business Rules, Script Includes,Service Level Agreements(SLA), User Interface design(UI), Client Scripts, Approvals etc.,.

· Customization of OOB UI, Applications, Modules, Notifications, reports, Service Catalogs, table forms using UI Policies and UI actions.

· Used Security access controls (ACL) for securing and providing the right access to right person/role.

· Working on creation and customization of complex workflows and custom workflow activities.

· Involved in transform maps, data sources and different transform scripts for data loads and management.

  • Designing UI pages and Macros as per the client requirement. Moving Update sets from one instance to another instance.
  • Involved in ServiceNow upgrade cycle.
  • Built LDAP integration.
  • Involved in SecOps implementation and support to security team.

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Portfolio Projects

ELC

Company

ELC

Description

· Developed many enhancements on Change Management, Service Catalogs and table customizations based on requirement.

· Incident, Problem, Change management,CMDB management, workflows, email notifications, background scripts.

· Involved in CAB meeting to propose the changes to next level, moving customizations between the instances.

· Responsible for interaction with client on daily basis, also with other technical support teams for resolution of

Issue.

· Majorly involved with Asset management to fulfill the requirement using different type configurations and representing the same in CMDB Dashboard.

· Partially involved in Service Portal, CMDB Discovery, integration and Performance Analytics (PA), Security incident Operations(Sec Ops).

· Produced a weekly performance report and schedule reports, scheduled jobs.

· Service catalog management, designed different types of catalog items, standard changes using record producers and designed workflows related catalog items.

· Daily involved in BAU calls, catalog management activities.

· Involved in Creation and modification of various Business Rules, Client Scripts, Script includes, UI Policies and UI Actions,etc.,

· Involved in MID Server configurations and stabilize the discovery schedules not to overlaps and over loaded.

  • Involved in Service mapping, configured the business services using entry points to enable mapping , relationship along service applications , devices.

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Skills

Service now

Tools

java script

Volva

Company

Volva

Description

Volvo rolled off the production line in Gothenburg way back in 1927 and since then, we’ve gone from strength to strength, creating world-changing innovations along the way. We’re also a global brand with manufacturing,Sweden.Volvo Cars Infrastructure which includes the automation of the Virtualized environment of the client using various orchestrator tools and scripting.

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Skills

Service now

Tools

java script

Stockman

Company

Stockman

Description

· Designed, Configured and implemented thefollowing Service-Now processes atStockmannplc, Finland.

· Developed manyenhancements on Change Management, Service Catalogsand Configuring Email Properties for notifications and Moving Customizations from Instance to Instance.

· Responsible for interaction with client on daily basis, also with other technical support teams for resolution of

Issue.

· Interaction with internal SMO team for the incident, problem, change support and enhancements upon the requirements.

· Releasing windows and CAB meetings on weekly once.

· Produced a weekly performance report and monthly Project Status report.

· Responsible to communicate with ERP, Non-ERP, EUC Services, Service Desk, Network teams.

· Involved in Creation and modification of various Business Rules, Client Scripts, Script includes, UI Actions, UI Policies and UI Actions.

· Designed applications using UI Pages for tracking the data of present states of incidents and SRs.

· Involved in Training ServiceNow for the ELTP’s.

Creating the Virtual task board(VTB) for different stack holders to maintain the data overview 

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Skills

Service now

Tools

java script